Senior Scripting & Automations Specialist (Remote) at ezCater, Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

141000.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Python, SQL, CI/CD, RESTful API, Agile, Zendesk, Google Sheets, Google App Scripts, JavaScript, HTML, CSS, Problem-Solving, Communication, Collaboration, Critical Thinking, Automation

Industry

Software Development

Description

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by 24/7 customer service with real humans. ezCater also enables companies to manage their food spend in a single, customizable platform. For restaurant partners, ezCater helps them grow their business by bringing them more orders and new high-value customers. We're backed by top investors including Insight, Iconiq, Lightspeed, GIC, SoftBank, and Quadrille. ezCater is seeking a dynamic Senior Scripting & Automations Specialist to join our Integrations & Implementations (I&I) team. This team member will work closely with internal stakeholders to develop automation and scripting solutions in Python and Javascript. What You'll Do: Drive the end-to-end design, development, and maintenance of automations using Python and Javascript. Develop, maintain, and optimize critical reporting infrastructure and data processes using SQL; review team contributions for accuracy and reliability. Oversee the building and maintenance of CI/CD pipelines and automations using Github Actions, ensuring seamless deployment and continuous improvement. Integrate and manage third-party tools and internal APIs to enhance the functionality and scalability of our systems and workflows; troubleshoot and resolve issues as they arise. Provide technical support for automated processes and integrated systems, escalating and addressing complex troubleshooting efforts to the appropriate team(s) or SMEs. Contribute hands-on to coding, code review, documentation, and test case writing. Actively participate in Agile development ceremonies (stand-ups, sprint planning, retrospectives) and manage individual ticket queue in Jira. Oversee support ticket management and resolution leveraging Zendesk, ensuring excellence in service delivery and prompt issue resolution. Champion the use of Google App Scripts for Google Workspace automation, and encourage skill development in spreadsheet operations, front-end technologies (HTML, CSS, JavaScript), and emerging AI applications. What You Have: 4+ years of experience with Python scripting, SQL data manipulation/reporting, and CI/CD pipeline management (preferably Github Actions). Hands-on experience with RESTful API design, integration, and management. Familiarity with AI & LLM concepts for practical automation use cases. Strong foundation in Agile methodologies, with experience participating in team ceremonies and managing tickets throughout the code lifecycle in Jira. Operational proficiency in Zendesk or similar ticketing systems. Solid understanding of Google Sheets/Excel and Google App Scripts. Excellent problem-solving, critical thinking, and creative skills. Outstanding communication and collaboration abilities; comfortable working with diverse internal groups and external partners. A positive, can-do attitude and the ability to generate puns on-the-fly to keep morale high. Preferred: Experience with Snowflake data warehousing. Working knowledge of front-end technologies (HTML, CSS, JavaScript). A track record of improving technical processes. The national cash compensation range for this role is $92,000 - $141,000* *Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance). Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know! ezCater does not sponsor applicants for work visas or legal permanent residence. What You’ll Get from Us: You’ll get a terrifically compelling experience in an innovative, high performing environment. You’ll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony. Oh, and you’ll get all this: Market competitive salary, stock options that you’ll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, Relish (and many more goodies) when you’re in our office, and knowing that you helped transform the food for work space. ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check. For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy. #BI-Remote

Responsibilities

Drive the design, development, and maintenance of automations using Python and JavaScript. Integrate and manage third-party tools and internal APIs to enhance system functionality and troubleshoot issues.