Key Responsibilities

Service Excellence

- Run your section with confidence — greeting guests, presenting menus, taking orders, and maintaining control of table pacing.

- Deliver service aligned to the San Lorenzo sequence — polished, attentive, and never rushed.

- Maintain exceptional presentation standards in table setup, glassware, cutlery, and floor appearance.

- Work closely with the kitchen and bar to coordinate timing and ensure seamless delivery.

- Confidently describe menu items, ingredients, and daily specials; make informed recommendations based on guest preferences.

- Present and pour wine with professionalism (training provided).

- Monitor table turnover and assist with reservations and seating transitions via SevenRooms reservations platform.

- Guest Experience is paramount.

- Build rapport with guests; anticipate their needs and remember preferences where possible.

- Handle guest concerns or special requests calmly and professionally, escalating to management when required.

- Uphold the San Lorenzo tone — refined, warm, and personal.

Teamwork & Communication

- Support other sections and assist runners and junior staff to maintain service flow.

- Participate in daily briefings, menu tastings, and product knowledge sessions.

- Maintain clear, respectful communication with colleagues and management.

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Beaches & Islands

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- Take direction from Duty Managers and the Venue Manager; proactively contribute ideas for service improvements.

Candidate Profile

- Minimum 2 years’ experience in a quality restaurant, hotel, or premium dining venue.

- Knowledge of modern Italian cuisine and wine service is advantageous (training provided).

- Excellent communication, memory, and organisational skills.

- Polished presentation, articulate and skilled demeanour.

- Calm under pressure; thrives in busy, high-end environments.

- Team-focused, reliable, and takes pride in consistency.

- Holds a current RSA (Victoria).

- Available for shifts Tuesday–Saturday, including lunch and dinner services.

Hours & Structure

- Part-time or full-time positions available.

- Typical shift schedule:

- Lunch service: 11 am – 4 pm

- Dinner service: 5 pm – close (~10:30 pm)

- No Sunday or Monday trade — ideal work/life balance for hospitality professionals.

- Additional hours available for private functions.

What We Offer

- Competitive hourly rate (above award) + tips.

- Staff meals and uniforms provided.

- Ongoing training in wine, cocktails, Italian cuisine, and premium service.

- Supportive, team-driven workplace with high standards and genuine camaraderie.

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