tinuously monitor enterprise network health, device performance, and link stability using centralized monitoring platforms (e.g., SolarWinds, PRTG, Cisco DNA Center) to detect anomalies before they cause downtime.
Navigate the Cisco Command Line Interface (CLI) via secure SSH to perform rapid Layer 1–3 troubleshooting. Utilize standard diagnostic commands to pinpoint packet drops, routing loops, or hardware failures.
Open, update, and manage incident tickets within enterprise ITSM platforms (e.g., ServiceNow, BMC Remedy). Document exact timestamps, symptoms, and troubleshooting steps with audit-ready accuracy.
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