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Senior Security Customer Experience Engineer at Microsoft

, , United States -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Technical Support, Cloud Computing, Communication Skills, Problem Solving, Collaboration, Data Analytics, Engineering, Product Improvement, Security, Customer Insights, Self-Remediation, Break/Fix Issues, Business Operations, Technical Challenges, Managed Identities, Federated Identity Credentials

Industry

Software Development

Description

Collaborate with Customer Lead Engineers, Product Managers, and Support Engineers to understand customer architecture, resolve break/fix issues, and support business operations. Share actionable insights and recommendations with customers, support, and account teams to drive self-remediation to known product issues. Communicate effectively with customers to provide timely updates and gather critical information. Drive product improvement by delivering customer insights, resolving technical challenges, and partnering with engineering to ensure customer success. Embody our culture and values Managed Identities & Federated Identity Credentials. Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), Or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience. Ability to participate in a 24x7x365 on-call rotation. These requirements include, but are not limited to the following specialized security screenings: Master's Degree in Engineering, or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience. 2+ years of customer facing experience. Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences

Responsibilities

Collaborate with various teams to understand customer architecture and resolve issues. Drive product improvement by delivering insights and ensuring customer success.