Start Date
Immediate
Expiry Date
02 Sep, 25
Salary
0.0
Posted On
03 Jun, 25
Experience
3 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Maintenance, Management Skills, Training, Communication Skills, Customer Service Training, Computer Skills
Industry
Outsourcing/Offshoring
GoRight is a Canadian Company, an innovator in the transportation maintenance industry. For the past 20 years, we have provided our customers with exceptional and transformative fleet maintenance solutions. We believe that working with leading-edge technology in our Service Centres is just as important as being innovators in all areas of our business.
Working at GoRight is more than a career for our people. We are a place that lives our values and are committed to delivering exceptional results to our employees and customers. We take our values seriously and are committed to safety, quality, responsiveness, honesty, integrity, and personal initiative every day.
The Senior Service Advisor is a critical role in managing customer service interactions, preparing, submitting, and revising customer quotes for Class 8 tractor and straight truck repairs, trailers and maintenance, triaging customer equipment upon arrival, planning and scheduling of repairs, providing and maintaining customer promise dates, and coordinating return of customer equipment. You will leverage your in-depth knowledge, skills, and experience of commercial truck and trailer maintenance and repairs to accurately quote repairs and plan, schedule, and manage equipment arriving at service centre, scheduling repairs, updating customers on completion time, and manage delivery or pick up of completed equipment from the service centre. You will communicate regularly and effectively with customers and regularly update status and states of repairs to customer equipment in maintenance and communications software systems, to maintain an optimal flow of operations and customer satisfaction. Internally, the Senior Service Advisor works closely with parts planners, shunters, foremen, and service centre management to optimize resources to achieve efficiency objectives and achieve customer promise dates.
Education and Training
Skills and Experience
Key Performance Metrics
Ongoing Responsibilities
Daily, Weekly Responsibilities
Closing Work Orders
Customer Service
Other Duties and Responsibilities
Administration
Team Support
Education and Training
Skills and Experience
We are committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment, and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require an accommodation, please email us at careers@gorightfleet.co