Senior Service Advisor

at  Peter Warren Automotive Holdings

Peter Warren Automotive Holdings is one of Australia’s largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With 2400 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.

REQUIREMENTS:

• Experience in a similar role within a retail automotive Service Department
• Excellent communication, numeracy, and customer service skills
• Ability to quote repair jobs and liaise with customers
• Sound automotive technical knowledge
• Knowledge of ERA-Power DMS preferred but not essential
• Punctual and reliable
• Professional in both appearance and customer interactions
• Current driver’s licence
• Ability to work effectively in a team environment
• Demonstrate care and attention to detail

ABOUT THE ROLE:

We are seeking an experienced, motivated, and enthusiastic Senior Service Advisor to join the team at Ford Campbelltown. As a Senior Service Advisor, you will thrive on challenges, enjoy working in a team environment, and possess excellent customer service skills.

WHAT THE ROLE ENTAILS:

• Oversee and manage daily operations of the service department to ensure efficient workflow and high-quality service delivery
• Lead and mentor junior service advisors and support staff to achieve departmental goals
• Act as a liaison between customers, technicians, and other departments to ensure smooth communication and resolution of service issues
• Develop and implement strategies to improve customer satisfaction and achieve or exceed CSI targets
• Handle complex customer enquiries and escalations, providing solutions that enhance customer satisfaction
• Monitor and report on service department performance metrics, identifying areas for improvement and implementing corrective actions
• Ensure compliance with all company policies and procedures, as well as regulatory requirements