Porter Ford is North West’s main dealer of Ford passenger cars, commercial vehicles, service/repair, parts sales and quality pre-owned vehicles. We have just moved to a brand new, state of the art premises with a workshop that has been equipped and developed to the very latest standards.
As a result of new state of the art location and continued business growth we are seeking a customer focused Senior Service Advisor to become part of our dedicated service team.
This is a very fast passed role, that involves a high level of computer literacy as well as customer facing experience. Motor industry experience is a distinct advantage.

REQUIREMENTS

The ideal candidate will have:

· An understanding of being customer focused;

• An ability to prioritise, multi-task, manage time effectively particularly at peak times;
• Strong organisational skills are necessary;
• Very strong computer literacy is required;
• Experience in the motor industry is a distinct advantage but not essential;
• An interest in motor vehicles is required.

On the job training will form part of this role and pay levels will be depending on relevant experience.
Job Types: Full-time, Permanent

Additional pay:

• Overtime pay
• Performance bonus

Benefits:

• Company events
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Sligo, CO. Sligo: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 3 years (preferred)
• Motor Industry: 1 year (preferred)

Work Location: In perso

• Dealing with customer questions, issues & queries on site, over the telephone and via email/online;
• Check-in customer vehicle and clarify issues relating to the service/repair;
• Making customers aware of the various service/repair options available;
• Providing general administrative and clerical support;
• Invoicing for work completed and taking payments physically or over the telephone;
• Ensuring all documentation is processed/filed daily;
• Create service documentation, job card production and follow-up systems.
• Inspect nature of repair/service work required.
• Working closely with sales department, parts department and workshop technicians.
• Processing of supplier and customer Invoices.
• Achieve targets in liaison with the workshop ensuring optimum utilisation.
• Achieve high levels of customer satisfaction through effective job monitoring and communication with the customer.
• Accurately follow dealership and manufacturer guidelines.
• Ensure high standards of housekeeping and compliance with Health and Safety procedures.
• Pro-actively contribute to departmental and inter-departmental teamwork and to be supportive of the overall company mission and related initiatives.
• Always maintain a high standard of personal presentation.
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• Liaising with the Service Manager to arrange workshop loadings; controlling the workshop.

• Submission of warranty claims in accordance with distributor guidelines.