Senior Service Advisor at Swickard Edmonds LLC

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

120000.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Service Sales, Technical Communication, Estimate Creation, CSI Management, NPS Management, Hospitality, DMS Proficiency, Conflict Resolution, Professionalism, Accountability, Time Management

Industry

Motor Vehicle Manufacturing

Description

Description Seattle, WA | Volvo | Premium luxury brand | Hospitality | Veterans encouraged to apply | Income Potential $50,000 - $120,000+ annually Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Volvo Cars Seattle, you're representing a brand built on safety, thoughtful design, and a genuine respect for people. It's the right home for a senior advisor who takes their craft seriously. WHAT YOU'LL DO • Own a portfolio of guest relationships -- delivering consistent, high-quality service experiences that earn trust and drive return visits • Serve as the primary point of contact from write-up to delivery, communicating with clarity, accuracy, and care • Translate complex repair information into transparent, confident recommendations guests can act on • Build accurate estimates, present additional service needs, and follow through on every commitment • Partner with technicians and service management to keep workflow moving efficiently and on schedule • Set the standard on the service drive -- modeling professionalism, hospitality, and accountability for the team • Maintain high CSI and NPS scores through disciplined follow-up, proactive communication, and genuine guest care • Maintain accurate records in the DMS and uphold all documentation and compliance standards WHAT WE'RE LOOKING FOR • 3+ years of service advisor experience in a franchised dealership -- luxury or import brand experience a strong plus • Demonstrated history of high CSI and NPS scores -- you have the numbers to back it up • Strong service sales performance -- you understand that recommending the right services is an act of hospitality, not a hard sell • A reputation for longevity and stability -- you invest in your team and your guests for the long term • Clear, composed communicator who builds lasting trust with guests, technicians, and managers alike • Volvo or European brand experience preferred -- not required • Reynolds & Reynolds experience preferred • Valid driver's license with a clean driving record • A hospitality mindset -- you've built a career on doing right by guests, and it shows WHAT WE OFFER • Income potential of $50,000 - $120,000+ annually • Medical, dental, and vision insurance • Life insurance and supplemental coverage options • Paid time off and paid holidays • Paid manufacturer and product training • A clear path for senior advisors who want to grow into service management and beyond • Employee vehicle purchase and service discounts • A stable, high-performing team culture built on standards, accountability, and genuine care WHY VOLVO CARS SEATTLE • Volvo guests are loyal, informed, and value relationships -- the kind of guest base a senior advisor thrives with • Seattle is a premium market with high expectations -- and a team that consistently meets them • Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry • We're building for the long term -- the right people here have room to grow, lead, and make their mark • Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- aren't just words. They're how we operate every day • Leadership that respects your experience, supports your performance, and invests in your future This is a seat for someone who has earned it. Volvo Cars Seattle is a store with a loyal guest base, a premium brand, and a leadership team committed to building something lasting. We're not looking for someone to fill a role -- we're looking for a senior advisor who wants to plant a flag, grow with a winning team, and do the best work of their career. If that's you -- we'd like to meet you.

Responsibilities

Manage a portfolio of guest relationships by serving as the primary point of contact from vehicle write-up to delivery. Translate complex repair information into transparent recommendations and partner with technicians to ensure efficient workflow.