• £45,000 – £55,000 paDOE
• Remote – (work from home with occasional travel to client sites)
• 26 days annual leave + bank holidays
• Regular company socials
• Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme
• Experience within an IT Reseller / Managed Service Provider / VAR is essential.
  Due to the nature of our roles, candidates must be a UK resident with permanent UK working rights, residing within the UK. Please note that we cannot offer visa sponsorship for overseas candidates.

SKILLS & EXPERIENCE:

• Previous experience in a Service Architect or Service Design Consultant role or similar is essential.
• Experience within an IT Managed Service Provider, VAR, IT Reseller is essential.
• Analytical and logical mindset; the ability to understand a customer’s IT environment & requirements and translate into relevant solutions.
• Strong communication skills with the ability to present, negotiate, and influence senior stakeholders regarding complex technical and commercial matters.
• An understanding of ITIL best practices.
• Excellent attention to detail & written skills, with proven experience writing complex managed service/support-based solution proposals.
• Experience of services including MDM, Service Desk, and technologies including Desktop, Cloud, Outsourced Infrastructure, and Networking, on either/both Apple and Windows estates.
• Knowledge/experience of working with contracts involving TUPE.
• Proficiency in the full Microsoft Office suite and experience creating and managing complex Excel spreadsheets, analysing data with the use of advanced features (pivot tables, formulas, etc.)
• Public Sector procurement & IT Bid Support Process experience would be highly beneficial but not essential.
• PRINCE2 and/or ITIL qualification, desired but not essential.
• UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates.

Experience:

• IT Reseller / Value Added Reseller: 1 year (required

THE ROLE:

Reporting into the Head of Service Design, the successful candidate will work closely with Sales and play a key role in scoping, designing & presenting bespoke Service proposals to new and existing clients. You will be supported by the senior team members to ensure your professional development, with the goal of having autonomous responsibility for designing and delivering tailored solutions of varying complexities, based on client requirements that cover a variety of outsourcing and support disciplines including support services, monitoring, hardware maintenance, software support, service desk, remote management, and service improvements.

ROLES & RESPONSIBILITIES:

• Work closely with the Head of Service Design on projects of varying complexity, with the view to build confidence and ultimately have ownership of projects.
• Work closely with Sales in assessing customer requirements and their existing infrastructure, and develop bespoke service proposals.
• Present proposals to clients, answering any questions they may have surrounding the proposals, whilst emphasising the commercial benefits to the client, including value add and their ROI.
• Establish assumptions and risks of the solution and assist in managing these throughout the transition process.
• Create service description documentation, managing the transition from operations to service delivery.
• Follow internal processes for approval and cost sign off, working with the commercial team to ensure service schedules are created in line with the solution design.
• Work closely with the project management team on onboarding/transition service projects.
• Ensure all relevant activity related to opportunities are recorded, updated, and maintained on Salesforce.
• Contribute to the development of the business’ service offering, providing the senior leadership team with service improvement opportunities and new propositions.

THANK YOU FOR TAKING AN INTEREST IN THE ROLE ADVERTISED. WE’D LIKE TO CONFIRM THAT EACH CV RECEIVED IS READ THOROUGHLY BY A TRAINED CONSULTANT; IF YOUR APPLICATION IS SHORTLISTED THEN YOU WILL BE CONTACTED VIA TELEPHONE IN THE FIRST INSTANCE. IF WE HAVE NOT CONTACTED YOU WITHIN 5 WORKING DAYS OF YOUR APPLICATION, PLEASE UNDERSTAND THAT THE CV RECEIVED, AND THE INFORMATION PROVIDED DOES NOT MEET THE REQUIREMENTS OF THE ROLE. HOWEVER, WE ENDEAVOUR TO CONSIDER ALL APPLICANTS FOR FUTURE OPPORTUNITIES; SHOULD YOU WISH TO SPEAK TO THE NAMED CONSULTANT ABOUT YOUR APPLICATION, PLEASE CONTACT US DIRECTLY.

Job Types: Full-time, Permanent
Pay: £45,000.00-£55,000.00 per year

Benefits:

• Additional leave
• Company events
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• Monday to Friday
• No weekends

Experience:

• IT Reseller / Value Added Reseller: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remot