Senior Service Delivery Analyst at University of Portsmouth
Portsmouth, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

23 Nov, 25

Salary

39906.0

Posted On

24 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Programmes

Industry

Other Industry

Description

DISCOVER THE ADVANTAGES OF JOINING OUR UNIVERSITY. WE OFFER A RANGE OF ATTRACTIVE BENEFITS AND OPPORTUNITIES TO ENHANCE YOUR WORK EXPERIENCE:

  • Competitive salary, including incremental progression within your scale.
  • Generous pension scheme.
  • Generous leave entitlement of 32–35 days a year, plus bank holidays, and an additional Christmas closure.
  • Family-friendly policies supporting flexible working.
  • Staff discounts and loyalty schemes.
  • Staff car parking and discounted public travel.
  • Excellent training and development opportunities.
  • Staff wellbeing programmes.
  • Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
  • Discounted learning.
  • Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
  • The perks don’t stop there - click ‘apply’ for further information on My Reward and Benefits
Responsibilities

WHAT YOU’LL BE DOING:

  • Providing expert support across a wide range of IT systems and services.
  • Leading the way in ITIL-aligned processes like Incident, Problem, and Change Management.
  • Delivering engaging training sessions and inductions for staff and students.
  • Supporting high-impact digital initiatives as part of our ambitious Digital Masterplan.

WHY THIS ROLE IS EXCITING:

  • You’ll be at the heart of digital transformation in a dynamic academic environment.
  • Every day brings new challenges and opportunities to innovate.
  • You’ll help shape the future of how technology supports learning, research, and operations.
  • You’ll work with a supportive team that values collaboration, growth, and creativity.
    If you’re a tech-savvy problem solver with a passion for service excellence and a desire to drive change, we’d love to hear from you!
    Applications containing evidence of paid or third-party services, artificially generated, or misleading content will be immediately disqualified from our recruitment process”
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