Category: Project Management
Main location: United Kingdom, England - South East, UK Wide - Various
Position ID: J0625-0941
Employment Type: Full Time

POSITION DESCRIPTION:

Are you an experienced Senior Service Delivery Manager with a background in managing complex service environments? Join CGI to lead a critical delivery portfolio for a major aerospace client, operating within a secure and safety-focused framework. This is a high-impact role for someone who thrives in structured, mission-critical settings and is passionate about service excellence and stakeholder success.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold
Award in recognition of our support of the Armed Forces Corporate Covenant.
Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
As part of our hybrid working model, the successful candidate will be required to work on-site in Southampton 1–2 days per week, collaborating closely with internal teams, partners, and client stakeholders.

SKILLS:

• Process Management
• Client Management
• Delivery Management

Preferred Experience & Background

• Experience delivering services within aerospace, defence, or other regulated industries, particularly those involving secure environments or safety-critical systems.
• Understanding of safety assurance practices, service continuity, and compliance standards in high-stakes environments.
• Familiarity with government or defence contracting protocols and risk frameworks is advantageous

YOUR FUTURE DUTIES AND RESPONSIBILITIES:

You will take ownership of the delivery of one or more complex service contracts, becoming a trusted advisor for our aerospace client.

• Lead the end-to-end service delivery lifecycle for one or more complex engagements, ensuring high performance, compliance, and value delivery.
• Serve as the primary senior contact for the client, operating within a secure framework with elevated expectations around reliability and governance.
• Build strong client relationships, managing expectations, identifying opportunities, and resolving issues proactively.
• Align service operations with financial, operational, and strategic objectives.
• Ensure delivery excellence within regulated environments, particularly those with a focus on safety, security, and risk management.
• Actively identify and secure extensions, renewals, and new business opportunities within the account.
• Oversee governance, reporting, and compliance processes while fostering continuous improvement across service operations.

REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE:

Preferred Experience & Background

• Experience delivering services within aerospace, defence, or other regulated industries, particularly those involving secure environments or safety-critical systems.
• Understanding of safety assurance practices, service continuity, and compliance standards in high-stakes environments.
• Familiarity with government or defence contracting protocols and risk frameworks is advantageous.