Senior Service Delivery Manager - with German Language at Deutsche Telekom IT Solutions Slovakia

Košice, Region of Košice, Slovakia -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

2600.0

Posted On

23 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Orientation, Leadership, Communication Skills, Negotiation Skills, Time Management, Problem Solving, Result Orientation, Presentation Skills, Finance Skills, ITIL V3 Foundation, Service Management, Project Management, Analytical Skills, Cost Control, Budget Planning, Claim Management

Industry

IT Services and IT Consulting

Description

Company Description Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services. Job Description Purpose Manage complete chain and execution of defined part of customer contract throughout the countries to fulfill or exceed the expectations of the external customer, while keeping costs at an optimal level. Procure services for the client inside or outside the organization at an optimal price and quality. Oversee all factors which might affect contract fulfillment. Key accountabilities Functional leading of group of Service Delivery Managers in several defined countries in order to manage defined stream of service Manage optimal contract fulfillment for both the client and the company for the duration of the contract Approve Delivery model (feasibility, time, quality, budget) in order to meet contract agreements Procure services for the client at optimal price and quality Coordinate the service delivery activities between the organizational units and supervise their work in the interest of contract fulfillment Observe and adjust the budgets and cost reduction Procure services in compliance with the deadlines and the expected service levels Guarantee cost-effective implementation of the expansion of internal IT infrastructure and resources Handle customer complaints and escalations within the framework of the complaint management process Process claim management towards customer Manage continuous improvement of delivered services Manage and evaluate changes in dynamic documents in compliance with document management Develop and drive innovation within the customer base. Ownership of annual TRI*M (customer satisfaction) programme; ensuring that targets are set and cascaded to the accounts, service improvement plans are in place and closely managed and that all international reporting requirements and quality gates are met. Management scope People: Functional leading of Service Delivery Managers / SC OPM in defined countries in order to manage defined stream of service. Finance: Control revenues, plans/controls TWC related to assigned customer - Small customer, Mid-size, Big customer, Global customer - range is up to 10 mil. EUR p.a. Processes: The holder plans and coordinates delivery of end to end service and processes of Service Management. Qualifications Education Information technologies – Master Experience ICT Delivery Service Management - 3 years minimum Certification ITIL V3 Foundation, SeM Advanced IT Technical Skills General IT overview - Expert DTAG portfolio knowledge - Expert MS Office - Advanced Soft skills Customer orientation Excellent leadership Communication skills Negotiation skills Time management Problem solving ability Result orientation Presentation skills Finance skills Finance and billing - Advanced Languages English - Advanced (B2) German - Advanced (C1) Other criteria or requirements Self-motivated individual with excellent interpersonal communication and influencing skills Excellent motivator with ability to achieve results Able to resolve issues independently Excellent Customer interface Sound knowledge of project management principles Mature specialized professional knowledge (deep understanding of a specific professional field) Analytical and problem solving attributes Exhibiting tact and diplomacy Experience of post-sales support - advantage Cost control and budget planning Possible specialisation (optional for recruitment reasons) Finance & Billing Service Ensurance Customer and Contract Management Claim Management Demand Management Bid Management Audit Management Risk Management Additional Information Benefits We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas: Financial benefits Benefits with focus on learning and development Benefits with focus on health and sport Benefits with focus on family and work – life balance Other benefits For more information about our benefits click to Benefits Salary Final salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 2600 € /brutto. Additional information * Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.

Responsibilities

Manage the complete chain and execution of customer contracts across multiple countries, ensuring optimal fulfillment and cost management. Oversee service delivery activities, handle customer complaints, and drive continuous improvement initiatives.