Senior Service Delivery Project Manager at AgentSync

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

160000.0

Posted On

21 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Customer Experience, Problem Solving, Team Leadership, Communication, Salesforce, Data-Driven, Process Improvement, Stakeholder Management, Agile Methodologies, SaaS, Cross-Functional Collaboration, Risk Management, Time Management, Adaptability, Innovation

Industry

Insurance

Description

Overview This is not your typical senior project manager role, this is an opportunity with built in trust, responsibility, and autonomy from the start. If you have a passion for creating exceptional customer delivery experiences, history with Salesforce, are data and process-driven, and enjoy solving problems in a highly ambiguous environment, we would love to hear from you. The Delivery Project Manager role plays one of the most important parts in AgentSync’s customer experience lifecycle, getting our new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience. AgentSync is growing rapidly, and we’re committed to keeping our customer projects and execution proportionally effective as well as tightly managed - i.e. as painless and efficient for customers as possible. In order to do this, we need to have a high bar for our work product, and the Delivery team sits at the center of delivering on those commitments to our customers. We’re currently looking for a Project Manager to be a key leader in our business. Someone who not only knows how to bring together teams to deliver great outcomes to our customers, but who sees technology, process and organizational problems, and is driven to fix them What you’ll do Manage and guide delivery of multiple projects through all phases to ensure successful delivery of exceptional outcomes and customer experience Ensure the experience of working with AgentSync exceeds client expectations Become a trusted and valued partner of the client executives: CIO, CTO, PMO and gain the confidence of the client's business stakeholders Capture innovations, lessons learned and successes on projects and share them with the wider organization Build positive team dynamics and relationships with customer stakeholders; remedying issues to maintain healthy and productive communities at the Client Maintaining strong expertise and knowledge of AgentSync products and roadmap Proactively track and effectively communicate project progress, risks and schedules with customers and internal AgentSync teams throughout the project lifecycle Be a critical, strategic “voice of the customer” and thought-partner for our teams to perpetually identify AgentSync product feature and customer experience improvements Your experience 8+ years of work experience as an active Project Manager with responsibility of managing software development projects, cross-functional teams larger than 10+ and schedules to on-time delivery 5+ years of experience in a customer facing project management role - preferably within a Professional Services organization Experience working directly with business executives: CIO, CTO, PMO in an advisory role Ability to multi-task and create positive outcomes under deadlines Natural problem-solver, comfortable with complexity and ambiguity Proactive and passionate: independently solving conceptual problems, and delivering results in challenging situations on time and in scope High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business Up to 25% travel Nice to have Experience working with Insurance Carriers, MGA’s, or Brokerages on SaaS Implementation/migration projects Project Management Certification (PMP, CAPM, CPM, CSM, Project+, PPM) 4+ years of work experience in an Enterprise SaaS environment About us: AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements. We’re a new-school solution tackling an age-old, ubiquitous problem with smart technology and automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc. Salary: In accordance with Colorado law, the following represents AgentSync’s reasonable estimate of the range of possible compensation for this role, if hired in Colorado. Denver/Boulder Metro $130,000-$160,000 Additionally, this role is eligible to participate in AgentSync’s equity program. 100% Company Paid Healthcare Insurance (for you and dependents) Medical Dental Vision Financial Benefits 401(k) retirement savings plan Other Benefits Unlimited PTO 11 paid holidays per year 12 weeks 100% paid parental leave and $4,000 return to work childcare stipend Don’t meet every single requirement? At AgentSync we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Location: This is a hybrid position and is open to candidates living within 25 miles of our office in RiNo. Candidates for this role will work on our hybrid schedule Tu, Wed., Th. in office, and M, F work from home. Our ideal candidate will live within 25 miles of our office in Denver. Other states we're able to consider candidates in are CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MO, NY, OR, PA,TX, UT, VA, and WA. (We are not hiring or able to consider candidates in New York metro, Seattle metro, or the Bay Area) We are not able to consider candidates who require a work visa now or in the future.

Responsibilities

Manage and guide delivery of multiple projects to ensure successful outcomes and customer experience. Act as a trusted partner to client executives and maintain strong expertise in AgentSync products.