About Kefron

Kefron is a family-owned document and information management company. Kefron is a people business and we are experts in what we do. People like doing business with people who work closely with them to understand their needs. That is why we recognise that our core strength is our people and because of this, our people pride themselves in getting things right.

Our Vision: Our brands in everybuilding

Our Mission: To get closer to our customers. See the need, deliver the solution

Our Values:

• Passion Pride
• Security Trust
• Initiative Ownership

Job Title: Service Delivery Specialist

Department: Daily Operations |

Reports to: Service Delivery Manager

Location: Poland – remote; Ireland – hybrid

Salary Range: Up to €40,000 annually

About the Role

We are looking for an experienced and highly analytical Senior Service Delivery Specialist to act as the technical escalation point for complex issues across our application support and data extraction services.

This is a hands-on technical role focused on investigating and resolving complex incidents, troubleshooting application and data issues, improving document processing workflows, and identifying the root causes of recurring problems. You will work closely with Operations, Development, Product, and other teams to ensure issues are resolved effectively while continuously improving the stability and efficiency of our services.

A key part of the role is developing deep expertise in the systems that support our operations. ChronoScan is a core platform within our data extraction environment, and you will be expected to become an advanced user capable of troubleshooting, configuring, and improving complex document processing and data capture workflows.

As a Subject Matter Expert, you will also help strengthen the technical capability of the wider team by sharing knowledge, documenting solutions and processes, supporting colleagues with complex cases, and identifying opportunities for automation and continuous improvement.