Senior Service Designer, Data & Workflow Systems at Skylight

, , United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

185000.0

Posted On

12 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems Thinking, Service Design, Product Design, Operations Design, Workflow Design, Collaboration, Facilitation, Data Modeling, Information Architecture, Metadata Design, AI-Enabled Workflows, Automation, Civic Tech, Remote Team Work, Prototyping, Research Translation

Industry

IT Services and IT Consulting

Description

About Skylight Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world. If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists. The work we do matters. About the job At Skylight, service designers connect human, digital, and organizational interactions to improve how government delivers services. They frame problems, uncover opportunities, and create practical solutions that bring measurable outcomes for the public. As Skylight continues to grow, we’re strengthening the internal systems that support our people, projects, and mission. At the core of this work is a connected knowledge and workflow system that links contracts, staffing, delivery context, and operational data — enabling better decisions, reducing operational friction, and preparing the organization for AI-enabled work. As a Service Designer, Data & Workflow Systems, you will design how people, processes, and data fit together across Skylight’s internal operations. This is systems-oriented service design: mapping workflows, clarifying decision paths, designing data structures, and translating ambiguity into usable, scalable infrastructure. What you’ll do Map end-to-end operational workflows across staffing, contracts, delivery, HR, and knowledge systems Design workflow architectures that make data usable, reliable, and actionable Develop and refine data models, metadata structures, and schemas that connect information across systems Produce service design artifacts such as system maps, service blueprints, workflow diagrams, and decision logs Prototype and test internal tools, forms, and automation concepts Translate research, workflow analysis, and system constraints into clear, actionable recommendations Facilitate cross-functional working sessions to align on workflows, tradeoffs, and decisions Partner with engineering and operations to ensure designs are feasible, maintainable, and scalable Communicate complex systems concepts clearly to non-technical audiences Contribute to AI-ready infrastructure by improving data quality, structure, and interoperability What we're looking for Minimum qualifications Strong systems thinking — ability to reason about how people, processes, and data interact Experience in service design, product design, operations design, or adjacent fields working on complex workflows Ability to produce clear artifacts that make complex systems understandable Experience translating ambiguous problems into structured design approaches and recommendations Strong collaboration and facilitation skills across disciplines and seniority levels Portfolio demonstrating end-to-end systems or workflow design work Ability to work effectively in a professional services environment Passion for improving public outcomes through great government services A mindset and work approach that align with our core values Nice-to-have qualifications Familiarity with tools like Coda, Airtable, Notion, or similar workflow platforms Background in data modeling, information architecture, or metadata design Exposure to AI-enabled workflows, automation, or knowledge systems Comfort working with light scripting or automation concepts Prior experience working in the civic tech space Experience working in a remote-team environment Don’t meet 100% of the criteria but think you can do the job? We’d love to chat anyway! We’re on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don’t check every box. Other requirements All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment. You must be legally authorized to work in the U.S. now and in the future without sponsorship. As a government contractor, you may be required to obtain a public trust or security clearance. You may be required to complete a company background check successfully. Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. Position type This is a full-time, exempt position. Location This is a fully remote position. Care package Salary We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For a Service Designer at Skylight, the current salary ranges are as follows: Associate Service Designer: $90,000–$125,000 Service Designer I: $120,000–$140,000 Service Designer II: $135,000–$160,000 Senior Service Designer: $150,000–$185,000 Staff Service Designer: $170,000–$203,000 Principal Service Designer: $180,000–$230,000 Benefits Your well-being is important to us, so we focus on supporting you in a variety of ways: Medical insurance, dental insurance, vision insurance Short-term and long-term disability insurance Life and AD&D insurance Dependent care FSA, healthcare FSA, health savings account Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options Business development / sales bonuses Referral bonuses Annual $2,000 allowance for professional development Annual $750 allowance for tech-related purchases Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more) Dollar-for-dollar charity donation matching, up to $500 per year Flexible, remote-friendly work environment An environment that empowers you to unleash your superpowers for public good Interview tips We want you to have a great interview experience with us! Here are some tips to help you prepare for a successful interview: Please include a portfolio of 1–2 work samples with your application. Your portfolio can be anything from a website to a slide deck — whatever best showcases your work. We suggest choosing work samples that highlight your skills and experience in relation to the qualifications outlined in the job posting. Unless specified in the job requirements, your portfolio doesn’t need to be tied to any particular industry or field — just select samples that best represent your expertise. To ensure we can review your application promptly, please remove any access passwords on your portfolio or provide access details. Visit our join page to learn more about how our interview process works. Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them. Please include a portfolio of 1–2 showcase projects with your application. Your portfolio can be anything from a website to a slide deck (whatever works for you). So that we can prioritize your application for consideration, please ensure that you either remove your access password to your portfolio or provide access details. If you’d like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital. We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the U.S. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.

Responsibilities

The Senior Service Designer will map operational workflows and design workflow architectures to improve data usability and reliability. They will also produce service design artifacts and facilitate cross-functional working sessions.