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Senior Service Designer at Essense Partners

Lowa, Hesse, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 26

Salary

551243.0

Posted On

22 Sep, 26

Experience

8 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information Services

Description

Map insights and foresight across the customer experience
Make complex information transparent and visual across the client organisation
Translate insights into opportunities, concepts and solutions
Co-create with stakeholders across the client’s business to shape propositions and service concepts
Orchestrate backstage processes and frontstage touchpoints for an optimal end-to-end service experience
Ensure smooth handover of concepts to UX/UI designers who take them further
Facilitate workshops and co-creation sessions (content + logistics)
Act as a thought partner for the client, bringing curiosity and CX market awareness
Inspire colleagues and share knowledge; help advance Essense and our clients through craft and vision

Responsibilities

Map insights and foresight across the customer experience
Make complex information transparent and visual across the client organisation
Translate insights into opportunities, concepts and solutions
Co-create with stakeholders across the client’s business to shape propositions and service concepts
Orchestrate backstage processes and frontstage touchpoints for an optimal end-to-end service experience
Ensure smooth handover of concepts to UX/UI designers who take them further
Facilitate workshops and co-creation sessions (content + logistics)
Act as a thought partner for the client, bringing curiosity and CX market awareness
Inspire colleagues and share knowledge; help advance Essense and our clients through craft and vision