Senior Service Designer

at  NHS England

The Trainee Information Systems (TIS) Programme supports and develops a range of products and services that help users manage the administration of NHS trainees and learners who are supported by NHS England, such as postgraduate doctors in training. We are expanding our multi-disciplinary product teams and embracing user-centred design within the context of the Government Digital Service Standard. We are seeking a Senior Service Designer who will be responsible for developing and supporting a service design function across several services that are centred around trainee management and recruitment. You will design the end-to-end journey of trainee services and help define users that can achieve their goals. You will line manage a team of user researchers and business analysts who are embedded within the team. We require a candidate to help us transform how we meet our user needs and expectations and service design is central to our future. You will be involved in helping shape how we work to deliver for our users and stakeholders. Our focus is to work as multi-disciplinary product teams, focussing on user needs and delivery. We want people working in the team to be able to contribute and share in the success of what we do, especially in support of our users to help them work better using products we develop. TIS is a national team and although we have two “hubs” in London and Manchester, you can base yourself from any NHS England office across the country subject to approval.
As a Senior Service Designer, you provide leadership across TIS and other trainee products around the design of our services, providing a consistent approach that is supportive of the concept of “whole” service management.

Developing and enacting the service designer role, recommending tools, and promoting activities.
Working within an agile environment.
Applying your service design knowledge to real-world applications.
Develop designs, based on evidence of user needs and organisational outcomes.
Incorporating evidence-based research to develop user-centred designs to achieve agreed outcomes.
Communicating ideas, concepts and designs clearly.
Describing and evolving the end-to-end journey through TIS and other trainee services.
Line managing a small team of user researchers and business analysts who are embedded within product/service teams, but who need to work together to support cross-team work and dependencies and working.
The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
Making the NHS a great place to work, where our people can make a difference and achieve their potential.
Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
Optimising the use of digital technology, research, and innovation
Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
Responsibilities
Introduce, lead and sustain a service design function to support the delivery of TIS and other trainee services.
Deliver high quality outputs, that support the development and design of our digital products and services.
Lead and provide professional direction and support for line reports.
Help keep stakeholders and users informed.
Essential criteria – You will have understanding, knowledge, and experience of the following.
Significant service design experience
Developing and leading a service design function
Engaging with users and understanding their needs
User-centred design.
Digital delivery, such as aligned to the Government Digital Service (GDS) Service Standards.
Agile working.
Communications to a wide and variable audience.
Building and maintaining key relationships.
Strong negotiating skills.
Change management.
Desirable criteria – You may also have the following experience.
Supporting a multi-disciplinary agile team.
Supporting cross-service delivery
Working with suppliers.
Interpreting user feedback to inform change.
Strategic service, or digital transformation involvement.
Leading discovery and other significant research.
If you like what you have read and think you have the skills and experience, we need then don’t delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don’t miss out