You will also have knowledge and experience in:

• Human centred service design in the public service sector.
• Understanding of accessibility standards and inclusive design practices.
• Experience contributing to or establishing design systems and service standards

YOUR ROLE

The Senior Service Designer leads the end-to-end creation of customer-focused digital services for the NSW Courts and Tribunal. Working within a multidisciplinary team, you will be responsible for guiding each product from discovery and framing through concept development, prototyping, and iterative delivery. the Senior Service Designer ensures that digital solutions consistently deliver outstanding value.

WHAT YOU’LL DO

As part of the Digital Case File (DCF) Program team in Digital Priorities, Courts, Tribunals and Service Delivery, you will evaluate end to end user experiences, support and provide expert advice in the creation of service system models, support the implementation of service improvements whilst partnering with remote and multidisciplinary teams made up of product managers, business analysts, UX/UI designers, solution architects and developers.

You will also have knowledge and experience in:

• Human centred service design in the public service sector.
• Understanding of accessibility standards and inclusive design practices.
• Experience contributing to or establishing design systems and service standards.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Targeted Question 1Describe a time when you led service design activities during the discovery phase of a complex digital transformation project via desktop research and document analysis followed by stakeholder engagement in a tight timeline. How did you uncover and prioritise user needs and pain points from the existing documents and stakeholder engagements, and what methods did you use to validate your findings with stakeholders?
• Targeted Question