Senior Service Designer at Transport for NSW

Kirribilli, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Design, Human Centred Design, Journey Mapping, Research Synthesis, Ideation, Prototyping, Testing, Data Analysis, Stakeholder Engagement, Inclusive Design, Accessible Design, Project Coordination, Customer Insights, Service Design Frameworks, Problem Solving, Communication

Industry

Government Administration

Description

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact. Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined. In this role, you'll: •Support the delivery of service design initiatives that contribute to customer focused, multi modal transport experiences. • Assist in end to end service design activities including research, ideation, prototyping, testing and implementation. •Collaborate within multidisciplinary teams to foster creativity, innovation and continuous improvement. •Engage with internal and external stakeholders to help build strong partnerships across business units, agencies, industry and community groups. • Apply evidence based design by supporting research, data analysis and the use of customer insights. •Support the development and application of frameworks, guidelines and tools for consistent and scalable service design. •Contribute to project coordination including tracking progress, monitoring risks, supporting resource allocation and preparing documentation. •Promote inclusive and equitable design principles to support the needs of diverse customer groups. For more information on this position and business unit, view the role description and information pack About you •Experienced in supporting or delivering service design initiatives in large or complex organisations. •Proficient in human centred design methods including journey mapping, research synthesis, ideation, prototyping and testing. •Strong analytical and problem solving skills with the ability to translate insights into clear design recommendations. •Effective communicator able to work confidently across multidisciplinary and cross agency teams. •Skilled in applying inclusive and accessible design principles in practical settings. •Organised, with the ability to manage multiple priorities while maintaining attention to detail. •Experienced in applying service design frameworks, tools and methodologies to deliver high quality outcomes. •Familiarity with transport, infrastructure or public sector environments is desirable. • Holds tertiary qualifications in design or equivalent professional experience. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Monday 29 June 2026 Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Hybrid

Responsibilities

Design and deliver customer-focused, multi-modal transport services through end-to-end service design activities. Collaborate with multidisciplinary teams and stakeholders to implement inclusive, evidence-based design frameworks.