Senior Service Designer at V2 Digital

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Design, Journey Maps, Service Blueprints, Ecosystem Maps, User Research, Facilitation, Stakeholder Alignment, Systems Thinking, Agile, Cross-functional Collaboration, Storytelling

Industry

IT Services and IT Consulting

Description

About V2 AI V2 AI is a leading AI-Native consultancy backed by $30m in VC funding, enabling us to tackle our customers' most complex challenges. We harness the power of Data & AI in the Enterprise to accelerate business outcomes for some of the world’s largest organisations. With decades of experience and a unique delivery model, we partner closely with our customers to deliver measurable, real-world impact. Our Services AI Strategy & Governance AI Enablement Applied AI Data & AI Security About the Role V2 AI is seeking a Senior Service Designer (Consultant) Contractor to join our team. This role is focused on end-to-end service design, helping our clients rethink and redesign how their products, platforms, and operations come together to deliver seamless customer experiences. You will work across complex environments to map current states, identify opportunities, and design future-state services that are scalable, efficient, and aligned to business outcomes. What Your Day Will Look Like Lead the design of end-to-end customer journeys and service blueprints Map current-state experiences across digital, human, and operational touchpoints Identify pain points, inefficiencies, and opportunities across the service ecosystem Design future-state service models that improve customer and business outcomes Facilitate workshops, co-design sessions, and stakeholder alignment activities Conduct user research and insights gathering to inform service design decisions Collaborate with product, engineering, and AI teams to translate service concepts into delivery Bring a systems-thinking mindset to ensure solutions work across the entire organisation Requirements Strong portfolio showcasing service design work (journey maps, service blueprints, ecosystem maps) Proven experience working on complex, end-to-end service design engagements Strong facilitation skills with the ability to lead workshops and influence stakeholders Experience conducting user research and synthesising insights into actionable outcomes Ability to connect customer experience with business processes and operational models Experience working in Agile, cross-functional environments Excellent communication and storytelling skills Apply Now If you’re excited to design services that work end-to-end — not just on the screen, we’d love to hear from you.

Responsibilities

The role involves leading the design of end-to-end customer journeys and service blueprints, mapping current states, and designing future-state service models to improve customer and business outcomes. Responsibilities also include facilitating workshops, conducting user research, and collaborating with technical teams to translate service concepts into delivery.