Senior Service Designer Vacancy (Remote) at Jobgether

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

154000.0

Posted On

06 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service design, Journey mapping, Service blueprinting, Systems thinking, User research, Usability testing, Inclusive design, Stakeholder management, Workshop facilitation, Design strategy, Mentorship, Data analysis, Service discovery, Human-centered design

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Service Designer - REMOTE. This role is pivotal in linking user needs with business goals, creating end-to-end service experiences across diverse touchpoints. You will engage in service discovery, journey design, and continuous improvement, collaborating with cross-functional teams while ensuring alignment between research insights, design execution, and operational effectiveness. Your work will aim to enhance user experiences and foster meaningful interactions, empowering stakeholders while driving design culture through mentorship and shared learning. Be prepared to tackle complex problems and thrive in a dynamic, evolving environment. \n Accountabilities Lead service discovery and design strategy initiatives. Create end-to-end journey maps and service blueprints. Facilitate workshops for co-creation sessions with stakeholders. Translate user and operational data into actionable insights. Conduct usability testing and service pilots. Collaborate with product teams to align service design with product execution. Champion inclusive design principles across all service offerings. Mentor and guide junior designers to elevate design practices. Requirements 3-7 years of experience in service design or related fields. Strong portfolio showcasing end-to-end service design projects. Expertise in journey mapping and service blueprinting. Strong systems thinking ability and experience mapping complex ecosystems. Proven ability to conduct and analyze research across various stakeholder groups. Exceptional communication skills, especially for conveying complex ideas. Commitment to inclusive and human-centered design principles. Ability to adapt and continuously learn emerging methods and tools. Benefits Full-time remote work with flexible hours. Competitive salary range from $112,000 to $154,000. Comprehensive benefits package including health insurance. Opportunities for professional development and continuous learning. Collaborative and inclusive work culture. Access to cutting-edge design tools and resources. Support for remote work setup and technology needs. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

The role involves leading service discovery and design strategy initiatives while creating end-to-end journey maps and service blueprints. You will facilitate co-creation workshops and translate research data into actionable insights to improve user experiences.