Background and Experience: At least 3 years' experience working in a corporate environment as a Service Desk Analyst Experience in request logging tools Proven track record in providing excellent customer service and technical support Knowledge and experience in Active Directory, Citrix, Exchange, Windows O/S - 7/8/10, Office Suite 2013/16, Office 365 Excellent knowledge and experience in supporting hardware – Desktop, Printers and Peripherals ITIL certification or have knowledge of ITIL Reliability, efficiency, and the ability to learn processes and technologies quickly Experience working in a managed service environment is desirable Able to independently work autonomously Relevant Tertiary or Diploma qualifications and industry certifications Demonstrated experience in a Service Desk,