The Company

We're partnering with a growing Managed Services Provider that delivers IT support, consulting and project services to a broad range of clients across Australia. Based in in the CBD. 

With continued growth and investment in both its people and technology, the business is looking to appoint an experienced Senior Level 3 Service Desk

Engineer to join its technical team. This is an opportunity to step into a senior position where you'll act as the technical escalation point, mentor junior engineers and play a key role in project delivery and continuous improvement.

The Role

As the Senior L3 Service Desk Engineer, you'll be the senior technical escalation point for both clients and internal engineers, providing advanced support across Microsoft infrastructure, cloud and networking technologies.

This is a varied role that blends complex technical troubleshooting with project delivery, customer consulting and technical leadership. You'll have the opportunity to influence service improvements, mentor the wider team and work across a diverse client portfolio. 50% Projects and 50% BAU. 

Key Responsibilities

• Act as the Level 3 escalation point for complex technical issues.
• Provide advanced troubleshooting across Microsoft cloud, server and networking technologies.
• Mentor and support Level 1 and Level 2 engineers.
• Drive continuous improvement initiatives across the Service Desk.
• Deliver infrastructure projects, upgrades and migrations.
• Work closely with clients to provide technical advice and consultancy.
• Ensure incidents are resolved within agreed SLAs.
• Maintain accurate technical documentation and knowledge articles.
• Participate in a rotating on call roster.
•