As the business continues to grow, we're looking for a Senior Service Desk Engineer - Team Lead to provide technical leadership and operational oversight to our Service Desk team. This role is ideal for a candidate currently in a senior position with at least a year of experience overseeing a team, OR an experienced Senior Service Desk Engineer who has been actively mentoring and supporting junior team members and is eager to progress into a formal leadership position.

This is not a purely management role. You will remain technically involved, acting as the primary escalation point for the Service Desk whilst ensuring the team consistently achieves operational, customer, and business objectives.

If you're a natural leader and a Senior Service Desk Engineer looking for the ideal opportunity to progress into a Team Lead role, this might be the perfect fit for you!

About the Role

As the Senior Service Desk Engineer (Team Lead), you will:

• - Lead, mentor, and develop a team of Service Desk Technicians,