Senior Service Engineer at Johnson Controls

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Genetec Security Center, CCTV Systems, Access Control, Troubleshooting, Hardware Diagnosis, Software Diagnosis, Network Concepts, LAN/WAN, IP Addressing, System Schematics, Wiring Diagrams, Problem-Solving, Communication, System Upgrades, Firmware Updates

Industry

Industrial Machinery Manufacturing

Description

Key Responsibilities: Provide on-site service support, troubleshooting, and maintenance for Access Control and CCTV systems. Perform routine preventive maintenance and ensure system uptime as per SLA commitments. Diagnose hardware, software, and network-related issues in Genetec, CCTV, and Access Control systems. Coordinate with OEM support and internal technical teams for escalation and resolution of complex issues. Maintain proper service documentation, including checklists, maintenance reports, and system health reports. Ensure adherence to safety and quality procedures during service and maintenance activities. Support system upgrades, firmware updates, and configuration changes as required. Build and maintain good working relationships with customers and ensure timely communication of service updates. Skills & Competencies: Strong knowledge of Genetec Security Center software and IP-based CCTV systems. Sound understanding of networking concepts (LAN/WAN, IP addressing, switches, and servers). Ability to interpret system schematics, wiring diagrams, and device configuration details. Strong analytical and problem-solving skills. Effective communication and coordination skills with customers and internal teams. Proactive, self-motivated, and able to work independently or in a team environment. Qualification & Experience: Education: Diploma / B.E. in Electronics, Electrical, Instrumentation, or related field. Experience: Minimum 2–3 years of hands-on experience in Access Control and CCTV Systems. Certification: Must be Genetec Certified (mandatory). Willingness to travel to various customer sites as per service requirements. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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Responsibilities

The Senior Service Engineer will be responsible for providing on-site service support, troubleshooting, and maintenance for Access Control and CCTV systems, ensuring system uptime meets SLA commitments. This role also involves diagnosing hardware, software, and network issues across Genetec, CCTV, and Access Control platforms.