Senior Service Engineer at Mitsubishi Electric Automation, Inc.

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

97000.0

Posted On

12 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Electro-mechanical Assemblies, System Operations, Programming, Diagnosing Equipment Problems, Component Installation, Calibrating, Tuning, Rebuilding, Field Service, VFDs, Electrical Tools, Mechanical Tools, Volt Meters, Oscilloscopes, Technical Documentation Reading, Communication Skills

Industry

Automation Machinery Manufacturing

Description

This position will service the Austin, Texas area. The position requires 60-80% travel, mostly within region. Position Summary In this role you will provide technical service and support to our customers onsite and remotely using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems. Additionally, you will be responsible for: * Installing components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized * Supporting the in-house systems for diagnostics such as simulators, programming systems, tools, etc. * Presenting and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc. * Promoting the sales of spare parts to customers which would further assist in their machine UPTIME * Entering all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity * Cooperating with and take instruction/support advice from Senior Engineers Essential Education, Skills and Experience * BSEET or equivalent related experience * 6+ years of experience in field service for industrial automation * Must have experience with VFDs * Knowledgeable on electrical and mechanical tools for machine repair * Mechanical aptitude * Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment * Ability to read and understand technical documentation: schematics, logic, procedures, etc. * Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues * Organization skills for arranging travel plans and service call schedule * Flexibility to travel with limited notice to meet customer’s expectations Who is MEAU? * A successful team of smart, dedicated professionals who are not only the best in their respective fields but are committed to a tradition of technological leadership and innovation. * An organization that truly cares about employee engagement and understands the impact of clear and consistent communication. * Our leaders are committed to ensuring all employees are regularly informed about the state of the business, understand how they fit in, and know where they can make a difference. * Employees are encouraged to pursue professional development opportunities and participate in in-house training programs. We value our employees, and we offer an extensive benefits package that adds value to your total compensation. Our broad range of benefits include: * Health, dental and vision insurance plans with company contribution – we offer different plans, including PPO and HMO (HMO offered only in some states) * Competitive 401k with company match * Paid Vacation and 13 Paid Holidays, including floater holidays * Tuition Reimbursement * Flexible Spending Account * Life Insurance * Short-Term Disability * Long-Term Disability * Employee Assistance Program * Employee Discount Program * Pet Insurance The target pay range for this position is $80-97k annually. The listed salary range is approximate and reflects the anticipated compensation for this position as determined by salary analysis; both internal and external to MEAU. Final compensation will be determined based on the candidate's qualifications, skills and experience. Compensation may also vary due to market factors. MEAU retains the right to adjust compensation based on business needs. Mitsubishi Electric Automation, Inc. is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, or any other lawfully protected characteristic.

Responsibilities

This role involves providing technical service and support to customers both onsite and remotely by utilizing knowledge of electro-mechanical assemblies, system operations, and programming to diagnose equipment issues. Responsibilities also include installing solutions, promoting value-added services and spare parts sales, and accurately entering all technical claims and service activity into the database.