Senior Service Engineer at ZEISS Group

Tainan, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Field Service, Installation, Commissioning, Troubleshooting, Repair, Maintenance, Escalation Support, Customer Training, Sales Support, Reporting, Customer Orientation, Communication, Customer Service, Microsoft Operating System, Self-Motivated, Team Player

Industry

Machinery Manufacturing

Description

【Main Task】 • Work and perform in compliance with company’s regulation and request. • Perform Technical Field Service activities - Installation and commissioning of equipment - Troubleshooting, repair, and maintenance - Escalation support - User Training / Customer Training - Providing sales support - All necessary reporting per company policy • Demonstrate service skills and knowledge with high customer orientation • Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range • Provides documents for activities performed utilizing the required format, such as service report, technical report, and etc. • Develop and maintain relationship with customers to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Provide timely feedback of product quality issues, as well as marketing information to the company. • Maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned 【Education】 • College or above degree in industry technology relevant. Major in mechanical and electrical is preferred. • TOEIC Listening & Reading score > 550 【Experience】 • 3 years of relevant working experience, including but not limited to installing, troubleshooting industrial electronics, machines or computer systems • Semi-conductor equipment work experience is preferred. • Previous mask repair machine installation and troubleshooting experience is a plus. • Familiar with E-beam system is a plus • Excellent communication and customer service aptitude is required. 【Other skills】 • Microsoft operating system knowledge is required • Being self-motivated in learning, able to think independently, and a good team player. • Good written and spoken English • Willingness to travel domestic and internationally. • Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc. Your ZEISS Recruiting Team Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.

Responsibilities

The main tasks involve performing technical field service activities, including equipment installation, commissioning, troubleshooting, repair, maintenance, and providing user training, all while adhering to company regulations. The role also requires developing customer relationships, reporting product issues, and providing timely feedback on quality and marketing information.