Senior Service Engineer at ZEISS Group

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Machine Installation, Troubleshooting, Coordinate Measuring Machines, Mechanical Aptitude, Electronic Aptitude, Customer Service, Technical Reporting, Microsoft Operating Systems, English Communication, Preventative Maintenance

Industry

Machinery Manufacturing

Description

Position Summary Responsible for installation, maintenance and repair for ZEISS products to meet the requiements from customer.Build good relationship with customers and provide timely response to all requests from both internal and external customers. Main Tasks Work and perform in compliance with company’s regulation and request. Demonstrate customer service skills and knowledge with a high level of passion and dedication. Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude. Provide customer service in field such as machine installation, maintenance activities, troubleshooting and repair, etc. Provides documents activities performed utilizing the required format, such as service report, technical report, CPO report, etc. Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction. Respond to satisfaction surveys, working to resolve customer care issues. Provide timely response to all requests from both internal and external customers. Perform necessary administrative paperwork in complete and accurate manner. Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. Feedback in time on product quality issues on site, as well as marketing information to the company. Ensure direct reports maintain company-issued test equipment and support tools. Perform other related duties and responsibilities as assigned Requirements Education College or above degree in industry technology relevant. Major in mechanical and electrical is preferred Experience 2 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems Previous Coordinate Measuring Machine installation and troubleshooting experience is preferred however not required. Excellent communication and customer service aptitude is required. Other skills Microsoft operating system knowledge is required Be able to function independently, be self-motivated and yet be part of a team. Good command of written and spoken English Willingness to travel demestic and internationally. Your ZEISS Recruiting Team Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity. Apply now! It takes less than 10 minutes.

Responsibilities

Responsible for the installation, maintenance, and repair of ZEISS products to ensure customer requirements are met. This includes performing technical troubleshooting and maintaining strong customer relationships through timely service and reporting.