JOB DESCRIPTION

JOB TITLE: Senior Service & Incident Manager

ABOUT THIS OPPORTUNITY…

We’re seeking a highly experienced Senior IT Service & Incident Manager to lead our production support and incident response efforts across a complex hybrid infrastructure comprising of on-prem and cloud infrastructure. This is a critical role that requires calm under pressure, expert level coordination skills, and a passion for driving service excellence.
You’ll be the go-to person during production incidents, leading triage, managing communications, and ensuring swift resolution. Beyond firefighting, you’ll champion standard methodologies in deployment, service management, and continuous improvement.

ABOUT US…

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…