Senior Service & Install Technician at Lely

Monroe, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Player, Problem-Solving, Fast-Paced Environment, Technical Information Analysis, Organizational Skills, Effective Communication, Collaboration, Customer Support, Training, Service Management, Maintenance, Installation, Technical Support, Product Knowledge, Relationship Building, Leadership

Industry

Description

Description Summary The Senior Service & Install Technician will work within Lely’s premium distribution channel representing Lely to farmers to create a profitable, enjoyable, and sustainable future in farming and ensure the highest customer satisfaction and efficiency for farmers in compliance with Lely’s strategy and vision for the farm of the future. The Senior Service & Install Technician is responsible for engaging customers in long-term relationships, the service and maintenance of the Lely product portfolio of our customers, and leading a dedicated team of Service Technicians to provide first-line support to resolve issues, the complete and timely installation and technical start-up of the Lely products purchased by our customers and ensuring the service/ installation activities meet the Lely standards and the customer’s expectations. Essential Duties and Responsibilities: Customer interaction & satisfaction • Ensures our customers are fully serviced in terms of advice, service and maintenance. · Monitors the results of customer satisfaction/NPS and the results of individuals related to service management, handles complaints, informs technicians about possible solutions and ensures follow-up. · Carries our preventative and corrective maintenance of Lely equipment, compressors, and peripherals · Takes care of mandatory annual inspections and checks, the installation of Lely Hardware, and firmware updates · Provides 24/7 customer support and assistance during on-call periods, diagnoses breakdowns, and organizes quick repairs onsite or by phone · Take care of the installation, commissioning, and start-up of new and used Lely products, including hardware installations, compressors, and peripherals · Create routing for barn products · Manage the testing phase and to make adjustments once the installation has been completed · Provide training and technical support to the customer during the start-up of Barn products Business support & administration · Timely administration of parts used and work carried out · Service Van: Manage the spare parts and keep van organized and clean · Ensuring handover declaration is signed by the customer and forwarding it to the Lely Center Business Support Department Stakeholder Management · Identify structural issues and possible product improvements, communicating information from the field to the Lely Center Manager or relevant stakeholders in the Lely Center · Identify cross and upselling opportunities, communicate feedback and customer information to relevant Lely Center Colleagues · Ensure feedback and customer information are communicated to relevant Lely Center colleagues · Participate in regular technical team meetings and share best practices and knowledge Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience · 10+ years of related experience and/or training or an equivalent combination of education and experience · Technical knowledge: Mechanical, electrical, plumbing, low-voltage troubleshooting, welding, automation, and pneumatics · Knowledge of computers, PC networking, and Business communications Key Skills and Abilities · Team player who inspires team culture · Employ exceptional problem-solving skills · Ability to work in a fast-paced, multi-tasking environment independently · Skilled at reading, analyzing, and interpreting common and/or product-specific technical information · Strong organizational skills and attention to detail · Effective verbal and written communicator · Ability to collaborate, present information, respond to questions, and provide assistance when working with customers, co-workers, and a wide range of dairy professionals · Grow the adoption and market share of Lely’s full product portfolio and services and increase the use of robotics · Create and develop a dedicated team with the right knowledge and skills to become a professional and sustainable partner for farmers Who we are: Vision, Mission, and Core Values Our Vision: A sustainable, profitable, and enjoyable future in farming Our Mission: We create innovative solutions that help our customers excel in sustainable milk production to feed the world. Our Core Values: Lely has 5 core values. Values that guide us in how we behave in dealing with others. On the work floor among colleagues, interacting with our customers, at meetings with our business partners, and when dealing with the press; independent of place and time we show our values through our actions. Innovation: We change traditions by continuously seeking new ideas for positive change Passion: We love what we do and are passionate about supporting our customers Progress: We grow because our people are motivated to improve and move forward Respect: Our focus is the well-being of people, animals, and the environment Honesty: Being truthful and fair is essential in our way of working Equal Opportunity Employer: Lely provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Responsibilities

The Senior Service & Install Technician is responsible for customer engagement, service, and maintenance of Lely products, ensuring high customer satisfaction. They lead a team of Service Technicians to provide support, manage installations, and ensure compliance with Lely standards.