Job Title: Senior Senior Service Management Consultant - ServiceNow Business Analyst (SME) – Security, Risk, & Finance and Supply Chain
Location: Chicago, IL; Houston, TX; Dallas, TX; NY, NY; New Jersey near NY City area; Atlanta, GA
Travel: 25%

JOB DESCRIPTION:

A Security, Risk, & Finance and Supply Chain Subject Matter Expert (SME) has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a GRC IRM solution.
This SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality.
Working alongside a ServiceNow Architect and Engagement Teams, the BA/SME shares responsibility for the overall ServiceNow solution.

QUALIFICATIONS:

• Required: o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow Security, Risk, & Finance and Supply Chain Certification
• 1+ years’ experience working with Security, Risk, & Finance and Supply Chain solutions on the ServiceNow platform
• ITIL V4 Foundation or above (or willingness to obtain it)
• Experience utilizing the Agile/Scrum methodology to define and deliver development work
• Experience integrating to multiple data sources used to populate ServiceNow modules
• Good understanding of ServiceNow Security, Risk, & Finance and Supply Chain
• Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies)
• Excellent communication skills (verbal and written)
• Able to work independently and demonstrate initiative through pro-active behavior
• Participates in and/or leads diagnosis and fixing of problems within area of expertise
• Identifies and fixes the root cause rather than just symptoms
• Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit
• Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions
• Works with peer team to develop and promote solution
• Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved
• Possesses good analytical skills and can apply sound levels of logic to tasks undertaken
• Possesses good presentation skills

In addition to complying with Capgemini’s professionalism policies, the Security, Risk, & Finance and Supply Chain BA/SME is responsible for:
Have knowledge and expertise in the ServiceNow Security & Risk solutions as well as the following

Finance and Supply Chain specialtise: Process & Technical Assessment & Recommendations Finance & Supply Chain Workflow - Source to Pay Operations Financial Services Operations - Banking Financial Services Operations - Insurance Financial Services Operations - Visa Disputes

• Interacting with Engagement Teams to collect and translate technical development requirements

• Participates in the definition, design, build, and implementation of ServiceNow Security, Risk, & Finance framework and solutions to meet client needs • Provides guidance and insight regarding industry best practices and recommendations

• Definition of process and technical requirements to support design
• Ensures that system improvements are successfully implemented
• Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution