Senior Service Managers (Multiple Grades & Locations) at NATO

Mons, Wallonia, Belgium -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

9253.21

Posted On

02 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Stakeholder Management, Team Leadership, Budget Management, Risk Management, Continuous Improvement, Contract Management, KPI Monitoring, Telecommunications, CIS, ITIL, Project Management, Operational Delivery, Business Process Improvement, International Environment, Research and Development

Industry

IT Services and IT Consulting

Description

Who we are For more than 70 years, NATO’s mission has been to preserve peace and security for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) delivers secure, coherent, cost-effective and interoperable communications and information systems in support of NATO consultation, command & control, and enabling intelligence, surveillance and reconnaissance. Our technology and cyber experts enable operations, protect NATO’s airspace, secure our networks, and deliver cutting-edge digital solutions for the Alliance. You will join the NATO Integrated Mobile Service Centre, which provides NATO and its partners with scalable, protected, secure, reliable, and integrated Wireless Communication-based Services with a focus on NATO Operations, Crisis Response, Missions, Exercises and Business Continuity. The NIMSC Chief is responsible for planning and executing all lifecycle management activities for centre's following services: strategy, design, transition, operation and continuous service improvement including subject matter expertise, research and development, acquisition and logistic support. About the job We are recruiting across two levels as part of a joint campaign within NIMSC: Principal Service Manager (G20) – Braine l’Alleud, Belgium Senior Service Manager (G17) – Mons, Belgium Both positions are central to delivering the Agency’s portfolio of services and act as the key interface between NATO customers and the NCI Agency. You will lead international teams responsible for service agreements, demand management, workforce planning, monitoring and reporting, and local project management. You will: · Direct the delivery of technology services, ensuring agreed service levels, security requirements and quality standards are met. · Oversee budgets, continuity and risk management, and drive continual service improvement. · Manage contracts, monitoring KPIs, supplier performance, and implementing change protocols. · Provide strong leadership to multinational teams, ensuring effective use of resources and customer satisfaction. · Build and maintain close engagement with NATO stakeholders and national representatives, ensuring transparent communication and informed decision-making. The G20 role carries broader accountability for service strategy, portfolio-level improvements, and larger-scale budgets. The G17 role focuses on operational delivery, business process improvement, and local service optimisation. You can review the job description of both posts by clicking here: About you You bring: · A university degree in a relevant discipline (Master’s + 5 years for G20; Bachelor’s + 3 years for G17; or equivalent extensive experience can be considered in some cases). · Significant experience in service management within a large international or governmental IT support organisation. · Proven record of leading cross-functional teams, managing service budgets, and delivering continual improvement. · ITIL® 4 Foundation certification. · Strong stakeholder management skills and ability to work in an international environment. · Fluency in English (written and spoken). Desirable: · Further certifications such as PRINCE2, PMP, MSP, ITIL Managing Professional. · Familiarity with NATO responsibilities, processes or other large international organisations. · Knowledge of deployable CIS, telecommunications, or enterprise IT tools such as ServiceNow. · Operational field or maritime experience (particularly relevant to the G17 role). What we offer · Genuinely meaningful work as part of the most successful Alliance in history. · A 3-year contract with competitive tax-free salary and allowances. · Expatriation, education, and home leave benefits (where applicable). · Excellent private health insurance. · Generous annual leave of 30 days plus official holidays. · NATO pension scheme. · Ongoing training and professional development opportunities. The basic salary for a G17 in Belgium is – 7,970.25 Euros Per Month The basic salary for a G20 in Belgium is – 9,253.21 Euros Per Month The Ottowa Agreement grants NATO International Staff exepmption from host country taxes on official salaries and emoluments. To learn more about NCI Agency and our work, please visit our website. The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. Additional details on the conditions of application can be found via the NCI Agency career site. *For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website . Detailed data is available under the Salary and Benefits tab. Additional Information This recruitment is being conducted as part of a joint campaign to fill multiple Service Manager Roles (G17 and G20) within NIMSC. Candidates found qualified and suitable may be placed on a reserve list, which can be used to fill current vacancies as well as anticipated requirements in 2026 and beyond. While the duty locations are primarily Mons (G17) and Braine l’Alleud (G20), the NCI Agency has other locations across Europe and North America, and selected candidates may be considered for related opportunities depending on organisational needs. It will not be possible to forecast your grade ahead of formal assessment during the final interview phase. This is a unique opportunity to join a strategic hiring campaign and contribute to critical NATO services that underpin the Alliance’s operational effectiveness.

Responsibilities

You will lead international teams responsible for service agreements, demand management, workforce planning, monitoring and reporting, and local project management. Direct the delivery of technology services, ensuring agreed service levels, security requirements and quality standards are met.