Senior Service Now CMDB at Inetum

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, CMDB, JavaScript, HTML, XML, REST API, SOAP API, ITSM, Configuration Management, Troubleshooting, Technical Documentation, Data Import Templates, Service Mapping, Discovery, ITOM, ITIL

Industry

IT Services and IT Consulting

Description

Company Description Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023. Job Description As a CMDB specialist, you will be responsible for ensuring the quality, reliability, and evolution of the ServiceNow platform, with a focus on automation and continuous improvement. Responsibilities: Manage and improve the CMDB (Configuration Management Database) Monitor and ensure the performance and health of the ServiceNow instance Review and optimize configurations (CIs, attributes, workflows, groups) Prepare the CMDB to support efficient ITSM processes Automate processes and propose continuous improvements Manage access (roles, users, and permissions) Implement updates and manage deployments across environments Create reports, notifications, and data import templates Resolve technical incidents and provide daily support Produce technical documentation and train users What We’re Looking For: Minimum 5 years of experience with ServiceNow (senior/expert level) Strong knowledge of CMDB (configuration and administration) Hands-on experience with development and deployment in ServiceNow Good knowledge of: JavaScript, HTML, XML APIs (REST / SOAP) Experience in troubleshooting and problem-solving Knowledge of ITSM (preferred) Strong analytical skills and solution-oriented mindset Good communication skills and team spirit Requirements Bachelor’s degree in Computer Science or a related field English level B2–C1 Nice to Have: ServiceNow CSA certification CMDB Fundamentals Knowledge of ITOM / Infrastructure CIS Discovery or Service Mapping ITIL Foundation

Responsibilities

Manage and optimize the ServiceNow CMDB to ensure platform quality, reliability, and performance. Automate processes, manage access and deployments, and provide technical support and documentation for users.