Senior Service Officer Offender Financial at Department Of Family And Community Services nsw

Parramatta, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

110271.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Analysis, Reconciliation, Customer Service, Data Management, Legislation Interpretation, Process Integrity, Financial Transactions, Risk Management, Problem Solving, Attention to Detail, Communication, Team Collaboration, Knowledge Management, Confidentiality, Audit Compliance, Service Performance

Industry

Government Administration

Description

Senior Service Officer Offender Financial Location – Parramatta (Sydney) Employment type – Ongoing – Full Time (35 hours per week) Clerk Grade 5/6 - Salary – $99,938.00 - $110,271 (plus employer’s contribution to superannuation and annual leave loading) Your role Support the Offender Financials’ team in the delivery of timely and accurate services in accordance with Service Partnership Agreements (SPAs), ensuring customer focus, service performance, process integrity and capability. Provide support to correctional centres’ finance and administration teams and manages key processes relating to the offender financial process such as the processing of payments, issuance of cheques and general ledger account reconciliations. What you’ll do Comply with relevant policies and procedures and customer experience principles in interactions with clients to meet SPAs and the expectations of Corrective Services NSW. Contribute to the development and maintenance of knowledge documents and promote to ensure the use of agreed methods, tools and knowledge to support timeliness, efficiency and consistency in providing services, support and advice on offender finances. Create a positive customer experience providing services, support and advice on finance services using knowledge base and escalating unresolved complex issues to the Team Leader. Follow agreed processes to maintain data within the finance system ensuring changes are authorised within Department delegations, ensuring data timeliness, accuracy and compliance. Maintain knowledge of and interpret financial payments, legislation, policies and procedures. Complete manual calculations and adjustments to ensure the integrity of all finance transactions. Manage day to day processing and customer service requests, electronic and manual processing, recording of journals, expenses and revenue in an accurate and timely manner in accordance with legislative, audit and departmental requirements ensuring confidentiality is maintained when dealing with sensitive information Complete accurate reconciliation of offender financials related bank and general ledger accounts whilst ensuring financial records are accurate. Proactively identify and resolve offender finance related new risks or any matters that could increase risks and deal with complex matters and respond to enquiries/escalations regarding offender finances ensuring that SPA’s are met, and the integrity of offender accounts is maintained. What we’re looking for Someone who will be the expert for the team on financial analysis, so strong financial acumen is required. And an ability to reconcile large volumes of financial data for all Correctional Centres Inmates will be essential. Someone who can easily backfill by stepping into management roles, where providing advice on all “finance related” matters (not just inmate-related) is the focus. Download the role description. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role Your job as a Finance Officer will require you to work with financial reconciliations, what can you tell us about them? How do you ensure accuracy in your financial reporting? Applications close 17 December 2025 at 11:59pm AEST. Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Anne Leslie at anne.leslie@correctiveservices.nsw.gov.au If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Rachel Urquhart-Secord on 02 9354 1624 or via rachel.urquhartsecord@dcj.nsw.gov.au . Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

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Responsibilities

Support the Offender Financials’ team in delivering accurate services and manage key processes related to offender financials. Ensure compliance with policies and procedures while maintaining data integrity and customer service.