Senior Service Operations Manager at BGIS Careers

Hudson, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

110000.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Service Coordination, Warranty Administration, Billing Operations, Client Service, Revenue Management, Problem Solving, Communication, Team Development, Continuous Improvement, Data Analysis, Operational Excellence, Technical Training, Collaboration, Performance Management, Job Management

Industry

Facilities Services

Description

BGIS ITS is currently seeking a Senior Service Operations Manager to join the team in Hudson, FL. Join BGIS Integrated Technical Services (ITS) and take your HVAC career to the next level with a company that invests in your growth, well-being, and future. We’re hiring a Senior Service Operations Manager in Hudson, FL. be part of a global leader in facility management and make a meaningful impact every day. Why BGIS ITS? At BGIS ITS, we support over 500 U.S.-based technicians (and 7,000 globally) with industry-leading training, resources, and career development. Since joining the BGIS group in 2022, we’ve redefined excellence in integrated facility management by prioritizing professionalism, care, and continuous improvement. Overview of the role: The Senior Service Operations Manager is accountable for national service coordination, warranty administration, open-job management, cross functional resolutions, and billing operations. The position ensures every completed job is closed properly administratively, billed accurately and timely, and client commitments are met or exceeded. The role drives profitable operations and revenue capture. The Senior Service Operations Manager leads multiple teams positively exemplifying BGIS values. Compensation & Benefits Annual Salary Rate: $110,000 annually Optimizer Annual Incentive Award: 5% Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure Paid Holidays: 7 annually (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas) 401(k) Match: 5% employer contribution Additional Perks: Comprehensive Benefits: Health, life, and disability coverage Corporate Discounts: Exclusive perks through ADP Career Development: Ongoing technical training and certifications Growth Opportunities: Clear paths for advancement and relocation KEY DUTIES & RESPONSIBILITIES People Leadership Build a high-performing culture across service coordination, warranty, open-job management, and billing teams. Create a culture of learning and development with all team members in the service organization. Recruit, train, coach, and mentor team members to deliver exceptional client service and accurate revenue capture. Define performance expectations and provide performance feedback. Recommend professional training and support team member career planning. Communicate company goals, safety standards, policies, and priorities effectively. Complete mid-year and annual performance evaluations along with annual development plan reviews for each direct report on team. Support completion of other key initiatives as assigned. Service Operations and Revenue Management Provide leadership and strategic direction for service coordination, warranty fulfillment, open-job oversight, and national billing operations to maximize revenue, profit, safety performance, and team engagement. Lead billing processes for ITS HVAC business ensuring work across service departments is accurately and promptly invoiced to clients, optimizing revenue capture and cash flow. Direct service coordination activities, serving as primary escalation point for complex client and field issues, warranty claims, and cross-functional follow up requirements. (such as facilitating resolution in service and install transitions) Monitor all open approved jobs, partner with operations for timely completion, remove roadblocks, coordinate parts and labor availability, and verify proper close out for billing. Communicate with field operations, install, and project teams to reach continuous goal of seamless job progression and final hand-off to billing. Review invoice, work orders, job files, and billing packages for accuracy and completeness prior to client submission. Drive Customer Service Level Agreement (SLA) Excellence across service delivery and billing cycles. Analyze operational and billing data (aging open jobs, days sales outstanding, write-offs, completion rates) to identify and execute improvement opportunities. Contribute to financial reviews, forecasting, and budget processes; consistently meeting or exceeding profitability targets. Identify and implement process improvements in service coordination, job closure, and billing workflows. Knowledge & Skills Bachelor’s Degree in related field such as business administration or management or equivalent work experience. Minimum experience of 5 years performing job duties in a similar role in sales, customer service or operations management with medium to large teams. Electrical or lighting service industry experience is a plus. Excellent interpersonal, verbal, written and presentation communication abilities. Effective collaborator with multiple departments, internal team members, other leaders, and external clients and vendors. Focus on continuous improvement and high-quality work achieved efficiently. Problem Solving abilities to identify root causes. Proficiency in computer applications including Microsoft Outlook, Excel, Word and PowerPoint. Physical Demands & Work Environment To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Cognitive skills required to work in a client facing environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage to building and high value equipment. Ability and willingness to travel. Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Visit us online at https://www.bgis.com/us/careers/ for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state, or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-JV1

Responsibilities

The Senior Service Operations Manager is responsible for national service coordination, warranty administration, and billing operations, ensuring jobs are completed and billed accurately. This role also involves leading multiple teams and driving profitable operations.