Senior Service Sales Engineer at KONE

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Sales, Account Management, Lead Generation, Contract Negotiation, Pricing Strategy, Market Analysis, Customer Satisfaction, Collaboration, Reporting, Problem Solving, Communication, Teamwork, Data Management, Sustainability, Ethical Business Practices

Industry

Industrial Machinery Manufacturing

Description

The maintenance farmer builds relationships and manages the account of existing core 1-3 customers through meetings and by retaining existing and building new business with them. He/she also manages and grows portfolio by selling maintenance contracts and related digital services. Additionally, the maintenance farmer generates modernization leads to modernization farmer. ustomer relationship management Proactively develops and creates customer relationships in his/her area of responsibility Is accountable for developing KONE position in his/her customer base or market area Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling) Ensures customer satisfaction and solving complaints with the rest of the KONE team Documents the customer and contact information, maintains customer data Sell Proactively generates opportunities from existing customer base Collaborates with maintenance team for leads (maintenance technicians) Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets Is accountable for finding customer needs and that KONE’s solution matches with the needs Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority Validates that the contents of the contract are in line with the negotiation process outcome Maintains full information of opportunities, tasks and visits, keeps sales funnel data up-to-date Responsible for timely and accurate reporting in CRM Responsible for gathering relevant information about market and competitors from the field Supports the finance function in money collection. Is responsible for the account over the entire sell process and customer relationship Drives execution of her/his individual sales plan At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www.kone.com/careers Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.

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Responsibilities

The Senior Service Sales Engineer builds and manages relationships with existing customers, focusing on retaining and expanding business through maintenance contracts and digital services. They are responsible for generating leads, ensuring customer satisfaction, and collaborating with the sales team to meet sales targets.