SKILLS THAT WILL HELP:

• Strong oral/written communications
• Teamwork/Collaboration
• Professionalism / strong work ethic
• Driven to build strong client relations

ROLE DESCRIPTION:

Due to an ever increase client portfolio, we are looking for a Senior Service Specialist who has experience with Commercial Cards to join our Client Level Servicing team. We are a Servicing team made up of a diverse range of people from varied backgrounds who each bring unique skillsets and perspectives. The team is responsible for delivering high levels of client level servicing with a client portfolio ensuring that client queries and escalations are dealt with effectively.
This role is full time, hours of work would be shifts, 08:00 – 16:00, 09:00 – 17:00 or 10:00 – 06:00, including bank holidays.

RESPONSIBILITIES:

• Being responsible for supporting clients card accounts
• Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery.
• Employing polished verbal and written communications to constantly keep our client and sales partners informed.
• Possessing a passion and urgency to serve our clients and operate as a client advocate.
• Navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.
• Managing multiple requests simultaneously that contain a variety of complexities and resolution periods.
• Working independently with strong organisational skills to overcome challenges with requests and ensures our clients’ needs are satisfied.
• Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.
• Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process.