Senior Service Specialist at SINGLE SOURCE SECURITY LLC

Roanoke, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Coordination, Dispatch, Account Management, Customer Service, Problem Solving, Resource Deployment, Operational Execution, Time Management, Communication, Organizational Skills, Pricing Strategy, Vendor Coordination

Industry

Security and Investigations

Description

Company: Protos Security Job Title: Senior Service Specialist Reports To: Sr. Service Manager Location: Roanoke, VA – on site Company Overview Protos Security, a subsidiary of Security Services Holdings, is the largest technology enabled Security Officer Management company in the U.S. Headquartered in Norwalk, CT, Protos also has offices in New York, Texas, Virginia, Illinois, California, Tennessee, and Georgia, as well as international locations in Canada and the UK. We are a game changer in the security and software industry, revolutionizing how security is managed and delivered to make the world a safer place. Position Summary The Senior Service Specialist is responsible for supporting day-to-day service operations with a primary focus on executing short-term and temporary guarding requests. This role is highly execution driven and centers around rapid response, coordination, and fulfillment of inbound service needs, often within tight or last-minute timeframes. Unlike traditional service roles, this position is less focused on long term relationship management and more focused on urgency, responsiveness, and operational execution. The ideal candidate thrives in a fast-paced environment and is comfortable handling dynamic, time sensitive requests. This role also requires occasional availability outside of standard business hours to support urgent inbound leads and service needs. Essential Duties & Responsibilities * Serve as a primary point of contact for inbound service requests, with a focus on temporary and last minute coverage needs * Execute service requests from intake through fulfillment, ensuring timely and accurate deployment of resources * Coordinate with vendors, field teams, and internal partners to secure coverage in real time * Manage a high volume of requests in a fast paced, time sensitive environment * Troubleshoot service issues and provide quick resolution, escalating when appropriate * Maintain clear and consistent communication across all stakeholders involved in service delivery * Accurately document all service activity within internal systems * Support urgent and after hours requests as needed to ensure service continuity * Approve time, make necessary changes/corrections, ensure proper Accounts Receivables and Payables processes are aligned with expected work orders * Implement pricing strategy and process ownership in accordance to company strategy for customer’s temporary and emergency needs * Additional duties as directed by management Qualifications & Experience * Bachelor's degree highly preferred. Degree from an accredited four-year college or university in Business, Marketing, or Criminal Justice; equivalent business experience will be considered. * Previous experience servicing client/customer accounts. Experience in account or portfolio management with high-touch service highly preferred. * Highly personable with excellent customer service skills. * Prior experience in service coordination, dispatch, operations, or similar environment preferred * Proven ability to work under pressure and manage multiple priorities simultaneously * Strong organizational skills with high attention to detail * Excellent communication and problem solving abilities * Comfortable working in a reactive, fast paced environment with shifting priorities * Flexible and willing to occasionally support needs outside of normal business hours * Intermediate knowledge of office applications and ability to learn new software platforms as necessary. Why You’ll Love Working With Us At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect: * Purpose Driven Work – Every role contributes to building smarter, more secure environments * Growth Opportunities – Mentorship, cross functional projects, and career development * Collaborative Culture – Open communication, respect, and team first thinking * People First Values – Inclusive culture and generous employee support Benefits Include: * Competitive compensation * Health, Vision, Dental, and Life Insurance * Employee Assistance Program * FSA / HSA * 401(k) with employer contribution * Excellent Paid Time Off (24 days) * Collaborative work environment (and great coffee!) Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing). The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.

Responsibilities

The Senior Service Specialist manages day-to-day service operations with a focus on executing short-term and temporary guarding requests. This includes coordinating with vendors and field teams to ensure rapid response and fulfillment of inbound service needs.