Senior Service Specialist at Valmet Inc

Lapua, South Ostrobothnia, Finland -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Project Management, Technical Expertise, Service Agreements, Commercial Negotiation, Communication Skills, Team Leadership, Proactive Approach, Organizational Skills, Networking Abilities, Pulp Industry Knowledge, Energy Industry Knowledge, Field Services, Maintenance Solutions, Lifecycle Services, Warranty Management

Industry

Machinery Manufacturing

Description

Are you ready to Lead the Way in Service Excellence? Valmet’s Pulp, Energy and Circularity Operations deliver advanced technologies and lifecycle services for pulp mills and power plants. Our focus is on service agreements, shutdowns, field services, and circular economy solutions - helping our customers to improve performance, reliability, and sustainability. We are now looking for a Senior Service Specialist to join our newly established Agreement Management and Capital to Service team. This is a unique opportunity to join the group of experts that drive customer success through proactive lifecycle services and world class maintenance solutions. Who is the professional we are looking for? In this role, you will act as a trusted expert in annual maintenance of pulp mills and/or power plants and as a lead for service agreements. You will lead, execute, and deliver customer services. The scope may cover service agreements, annual and maintenance shutdowns, expert field services, and warranty projects. You are confident in building strong customer relationships and identify opportunities to enhance customer lifecycle services and their plant and process development by taking proactive approach to customers’ current and future needs. As the senior expert, you will take on a lead role by guiding and coordinating agreement team activities, ensuring seamless collaboration and communication between customers and internal stakeholders. We expect you to deliver world-class service both on-site and remotely, ensuring timely and accurate execution. Your preferred place of work will be at Tampere but also other Valmet locations in Vantaa, Pori, Lapua, Lappeenranta or Kempele can be considered. In this role you will report to the Senior Manager, Operations, Finland & Baltics. To succeed in this role The person who will be appointed to this role must show the level of experience, excellence and confidence that the independent and challenging role requires. Taking accountability of your actions and decisions is a self-evident factor for you. Your working style is naturally proactive and yet you have the ability to guide the work of others to ensure shared objectives are achieved. You are organized and you possess customer-oriented mindset. In addition, the qualified candidate is expected to have: Master’s or Bachelor’s degree in Engineering sciences of relevant field A strong technical experience and competence in pulp, recovery, and/or energy technologies Minimum of 6-8 years of experience in sales, project management, maintenance, and/or production management roles Deep understanding of the Pulp and/or Energy industry and strong experience of customer value chain Previous professional experience in service agreements, especially warranty case agreement experience is highly appreciated Proven ability to work independently in multi-project environment and juggle several items in the air simultaneously Proven track record of strong commercial negotiation skills and excellent networking abilities both internally and externally Excellent communication skills in Finnish and English; other languages are a plus Willingness and readiness to travel Experience in leading teams or coordinating cross-functional activities is considered a strong asset We offer Valmet offers an inspiring and challenging position, providing an excellent opportunity to contribute to our success. Our team-oriented and international work environment fosters innovation, making it ideal for development-minded individuals who thrive in a fast-paced and dynamic setting. We value our employees and offer a variety of local benefits, up-to-date work tools, and a range of learning opportunities. Additional information Did we catch your interest? If you need any more information, please contact: Minna Saarelainen (Senior Manager, Operations, Finland & Baltics), mob. +358 40 545 9407 preferably on Wednesday, Nov 5th, 2025 at 14:00 - 17:00 (Finnish time). Join our team and send your application with your CV via the link provided latest by 9th November 2025. We will start processing the applications as they come in. Valmet Finland is a non-smoking workplace. When everything works together Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. www.valmet.com/careers http://www.valmet.com Valmet is a global technology leader serving process industries. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow. In 2024, Valmet’s net sales totaled approximately EUR 5.4 billion. Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world. Valmet’s shares are listed on Nasdaq Helsinki. To protect our candidates' privacy, Valmet will never ask any personal information such as banking information or social security number during the recruitment process.

Responsibilities

The Senior Service Specialist will lead, execute, and deliver customer services related to maintenance and service agreements for pulp mills and power plants. This role involves building strong customer relationships and enhancing lifecycle services through proactive engagement.