PROJECT DESCRIPTION

Reporting to the Service Design & Transition Manager Local Lead in Bucharest, this role will operate and complete the responsibilities of the ITSM Service Transition process, supporting Projects implementing new or significantly changed IT services into live service.
This role is required to ensure the IT Services are evaluated and tracked throughout their lifecycle, so that they can be formally accepted into production with all the relevant support and operability capabilities in place to run the service to agreed service levels.
Working closely with Service Owners/Operational Leads, this role will ensure compliance with and adherence to defined service readiness requirements

SKILLS

Must have
Excellent written and verbal communication skills
up to C level
Understanding of a service architecture
Presentation and influencing skills
Sufficient technical understanding to grasp solution architecture documents
Service mindset
Working independently and showing persistence
Experience of managing service transition in IT environments
Experience in solution design
working knowledge of ITIL & Service Management practices
Nice to have
The ability to anticipate, identify, and mitigate risks during the transition process.
Knowledge of risk management frameworks and tools for evaluating and tracking risk.
Ability to communicate effectively with a wide variety of stakeholders including IT teams, business leaders, third-party vendors, and customers.
Experience in managing expectations and ensuring clear communication across all parties
Understanding how to work with third-party vendors during service transitions is key. Skills in negotiating contracts, managing service-level agreements (SLAs), and ensuring the vendor’s delivery meets expectations are essential.
Experience in generating and interpreting data-driven reports to measure the success of service transitions and identify areas for improvement.
Familiarity with KPIs (Key Performance Indicators) and metrics related to service transition.

To complete and maintain an effective Capital Markets Service Transition Process (STP) from conceptualisation through to live operation specifically for ST small project engagements
Complete Change Assurance activities against Cap Markets Controls
Run ST Governance calls assisted by a Design & Transition Lead / Manager & generate materials for the calls
Ensure new and changing services have a fully developed end to end support structure, including Processes, SLAs and KPIs, commensurate with business requirements, priorities and risk.
Act as a gate keeper function that ensures effective Transfer to Operations for all new services introduced (and/or significantly changed)
Provide fully detailed services, which are updated and maintained throughout the life of the service and are aligned to ITIL standard process.
Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key project members.
Represent the Capital Markets Operations team at all project meetings to define and implement service acceptance criteria for both new and/or changing services.
Work with Architects, Project Managers, Business Owners, Service Owners, and Business Operations teams to ensure that services are delivered in compliance with the Service Transition Process (STP) and other key controls/assurance requirements.
Make sure an effective set of performance metrics and service levels are delivered for new services.
Participate in end to end collaborator groups to improve the efficiency of future deliveries and processes.