Senior Serviceability Engineer at Microsoft

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Serviceability Engineering, Electrical Engineering, Mechanical Engineering, Cloud Fleet Management, Telemetry, Diagnostic Troubleshooting, AI Systems, Liquid Cooling Infrastructure, Product Development Process, Hardware Teardowns, FRU Determination, Change Control, Mentoring, Documentation, Post-Mortems, NPI Programs

Industry

Software Development

Description

Drive the isolation of DFS and DFI requirements through partner‑assessment checklists for assigned technology pillar and product groups; Lead with documented evidence and action items; Own serviceability verification at BOP/ASR/EVR/DVR/PVR gates. Lead serviceability design with hardware teardowns; capture photos, confirm time‑on‑task results, produce tool lists, and own FRU determination; drive issues in ADO and track to closure. Mentor / Influence EE/ME/Thermal engineers to define clear FRU boundaries and labeling; ensure serviceability, including tool‑less or standard-tool serviceability in CAD and/or early prototypes. Author and update service collateral (Service Manuals, spares BOM, labels, tool lists) while validating DFS and DFI in L10/L11 builds and pilot field trials. Own supplier scorecard KPI with impacted SIs/ODMs; drive delivery of prototypes / mechanical mock-ups and implement ADO or ECO changes. Maintain change control hygiene (ECO/ECN, ADO work items) and ensure serviceability artifacts are versioned and traceable. Drive post‑mortems and lessons‑learned; roll improvements into checklists and standards for subsequent phases of future NPI programs. Master's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 3+ years technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 5+ years technical engineering experience OR equivalent experience. 5+ years of experience in system servicing, site service engineering, or infrastructure engineering, with focus on AI systems. Experience in or knowledge of cloud fleet management, telemetry, diagnostic and troubleshooting of IT systems. Experience in or knowledge of server industry product development process. Experience in or knowledge of liquid cooling infrastructure for IT racks.

Responsibilities

Drive the isolation of DFS and DFI requirements and own serviceability verification at various gates. Lead serviceability design efforts and mentor engineers to ensure clear FRU boundaries and labeling.