Senior ServiceDesk Reliability Engineer - SDRE at Tabby

, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Terraform, SRE fundamentals, Go, Python, Jira Service Management, GCP, BigQuery, Incident management, Kubernetes, REST APIs, Automation, SLO/SLI, Toil management, Postmortems

Industry

Financial Services

Description

Senior ServiceDesk Reliability Engineer - SDRE Department: Service Desk Employment Type: Full Time Location: Remote/Moldova Reporting To: Aleksei Volkov Description Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion. Key Responsibilities Terraform: prior hands-on experience (or readiness to close the gap quickly); SRE fundamentals: core metrics SLO/SLI, error budget, MTTA/MTTR, toil management, postmortems; Go/Python: write scripts/CLIs against REST APIs (pagination, retries, idempotency); export data to a database (Go preferred); Jira Service Management (+JSM Operations) API + Automation: JQL/CRUD, webhooks, webhooks actions, fields set up, SLA/escalations; GCP Basic: deploying small tasks on Cloud Run/Functions. BigQuery; Incident recording and participation in resolution; Autonomy & proactivity; strong teamwork (critical); ability to own tasks end-to-end and collaborate with engineering and product; ability to identify bottlenecks; Communication (English B2+): running war-rooms, facilitating meetings with engineering leads and product managers. Nice to have: Experience with Google Cloud (GCF); Experience in fintech Knowledge of Kubernetes components. Job Benefits Full-time B2B contract Fully remote setup, work from anywhere in Europe Up to 20% tax allowance 22 paid leave days annually Stock options (ESOP) in a fast-scaling, pre-IPO company Flexi benefits you can use for wellness, travel, or learning Work alongside a high-performing, international engineering team in a global fintech unicorn

Responsibilities

The role involves managing service desk reliability through infrastructure automation, incident resolution, and performance monitoring. You will collaborate with engineering and product teams to identify bottlenecks and facilitate effective communication during critical incidents.