Job #: R-00161728-OTHLOC-PL-2D2460
Location: Australia
Category: Systems Administration
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Remote Type: No Remote
Clearance: AU - NV-2
External Referral Program: Ineligible
Sector: AU

Description

• We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

QUALIFICATIONS & EXPERIENCE

• Blend ITSM expertise with hands-on ServiceNow administration to deliver thoughtful, scalable, and people-focused solutions that support long-term platform health.
• Approach process and solution design with empathy, creativity, and a strong ability to resolve challenges in a complex ServiceNow environment.
• Work effectively with a wide range of people, facilitating inclusive workshops, gathering insights, and encouraging rapid prototyping and feedback in an agile team environment.
• Maintain a strong commitment to platform integrity and cyber security, ensuring documentation is clear, consistent, and accessible.
• Be open to learning and growth, maintaining relevant certifications and developing your skills to support evolving needs and collaborative success.
  This role does require the successful applicant to be an Australian Citizen and hold a minimum NV-1 level security clearance.

YOUR NEW ROLE AND RESPONSIBILITIES

The ServiceNow Administrator plays a key role in supporting our ServiceNow Platform to achieve organisational and customer outcomes within operational sustainment contracts. Reporting to the ServiceNow Team Leader, you will lead and contribute to improvement initiatives, working closely with others to translate business and technical requirements into practical, user-centred solutions. This role values input into technical governance, IT Service Management, and operational best practices.
You’ll help shape a supportive and sustainable operating model, ensuring successful go-lives and a positive user experience. With at least three years of hands-on ServiceNow administration experience, you’ll feel confident converting business needs into impactful and effective platform capabilities.

KEY RESPONSIBILITIES

• Develop, configure, and maintain ServiceNow components, modules, integrations, and workflows, while supporting training, change adoption, documentation, and self-service initiatives.
• Align platform functionality with business goals, encouraging the use of low-code/no-code tools and promoting inclusive, sustainable automation practices.
• Support platform reliability and compliance by working collaboratively with architects, cyber security, and technical teams to ensure secure and resilient solutions.
• Champion a culture of continuous improvement by leading reporting and analysis activities, mentoring colleagues, and sharing knowledge to uplift team capability.
• Partner with stakeholders and vendors to co-design requirements and deliver outcomes that align with strategic goals and the ServiceNow roadmap.

DIVERSE TEAM MEMBERS, SHARED VALUES AND A COMMON PURPOSE

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It’s about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.