SOLUTION ARCHITECTURE & DESIGN

• Lead the design and architecture of the ServiceNow APM solution, aligning with business goals, CSDM (Common Service Data Model), and enterprise architecture standards.
• Define and implement the Application Portfolio hierarchy, lifecycles, scoring models, and assessment frameworks.
• Integrate APM with CMDB, ITSM, SPM, CSDM, SAM, HAM, and Discovery for accurate data governance.

REQUIRED SKILLS & QUALIFICATIONS

• Min 8+ years in ServiceNow with 5+ years as ServiceNow Developer; minimum 2–3 years of hands-on APM implementation and architecture.
• Strong hands-on experience with APM, SPM, CMDB, CSDM, and Discovery.
• Solid understanding of business capability mapping, application lifecycle, scoring models, and rationalization frameworks.
• ServiceNow configuration, Flow Designer, Integration Hub, APIs, and data modeling.
• Knowledge of enterprise architecture frameworks (TOGAF, Zachman, etc.).

SOFT SKILLS:

• Excellent communication and stakeholder management.
• Ability to translate business needs into technical solutions.
• Strong leadership in workshops, governance, and strategic initiatives.