QUALIFIED APPLICANTS WILL HAVE:

• Bachelor’s Degree preferred. A combination of education, training, and experience may be considered in lieu of a degree.
• A minimum of 6 years of progressive experience in a related field.
• Licenses/Certifications – SPM Implementation (preferred)
• Exposure to the ServiceNow Strategic Portfolio Management (SPM) module is a bonus.
• No travel requirements
• Individual contributor – no direct reports

LEVEL OF AUTONOMY

Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.
This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of the job’s qualifications, skills, duties, responsibilities, or working conditions. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Company and the employee occupying the position.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
Equal Opportunity Employer

LI-AM4

• Promote WWT Core Values and best practices.
• Partner with external vendors, and internal teams to manage implementations and ongoing support.
• Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end users’ requirements.
• Research technical specifications, articulates technical messages, and display deep technical expertise through well-written, well-organized, and professional documents for technical use and according to technical standards.
• Lead discussions with peers and business stakeholders, actively listening and questioning/clarifying information to ensure understanding of customer technology needs and solutions.
• Translate problem scope and suggested solution to both product owner and stakeholders.
• Work in a Scaled Agile environment to deliver solutions.
• Understand and promote the bigger picture of ServiceNow platform usage within WWT by using large-scale thinking when working on projects.
• Act as an advisor and peer to ServiceNow Analyst in managing configurations and customizations.
• Develop ServiceNow solutions focusing on ServiceNow SP