WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

YOUR QUALIFICATIONS

• Bachelor’s degree or equivalent
• 6+ years of professional experience
• Experience in customer program management
• Experience in aerospace and defense industry is a plus
• Experience in IT implementation programs
• Experience with SAP products is an advantage
• Ability to analyze complex regulatory government security environments and their impact on SAP and on its customers
• Ability to manage multilevel stakeholders and streamline communications
• Excellent communication and liaison skills

YOUR FUTURE ROLE

We are looking for a SS&D Sovereign Large Customer Program Senior Specialist (f/m/d) to join our global team. This position is part of the new Sovereign Alliances unit within the Sovereign Services & Delivery (SS&D) organization that combines all Sovereign Cloud deliveries at SAP.

YOUR RESPONSIBILITIES INCLUDE:

• Support IT implementation programs for a large customers in regulated industries e.g. aerospace and defense
• Manage action item tracking and analyze progress to proactively identify delays or gaps in all sovereign delivery streams
• Proactive screening for escalation for interactions or delivery items with escalation potential
• Track and document all external facing efforts regarding large customers in post-sales during the stage of Sovereign Cloud delivery
• Manage alignment between all internal stakeholders and respective project management activities
• Provision of internal briefings, presentations, and publications on the large customer delivery account comprising status on customer’s complex IT landscapes
• Support identification of indirect customer feedback as well as intake of direct requests during the delivery phase and translation into corporate actions at SAP
• Support identification of customer needs that are not covered by existing scope of delivery and seamless collaboration with account teams