Senior Services Manager - Customer Contract Management at GE MOTORS

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contract Management, Customer Satisfaction, Leadership, Problem Solving, Communication, Analytical Thinking, Operational Excellence, Cross-Functional Team Leadership, Sales Campaigns, Conflict Resolution, Resource Management, Policy Development, Industry Trends Awareness, Strategic Decision Making, Innovative Solutions, Customer Support, Engineering

Industry

Industrial Machinery Manufacturing

Description

Job Description Summary Job Description Company Overview: Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight! Site Overview: For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. With offices in Abu Dhabi and Dubai Airport Freezone; an On Wing Support Center; partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country; and the Middle East Technology Center focused on solutions for the region’s hot & harsh environment. In addition to career opportunities, our sites offer a culture focused on respect for people and giving back to the community through grants and philanthropic programming. Role Overview: As the Customer Program Manager for the Qatar Airways, you will play a pivotal role in managing one of GE Aerospace's largest active widebody contracts on GE90-100 & GP7200 Fleet, as well as supporting GE9x EIS readiness until regional CPM for GE9x is positioned. This position demands accountability for functional, business, and company-wide objectives, with a focus on the administration and management of pre- and post-customized services agreements. In this role, you will: Lead a Cross-Functional Teams: Drive excellence in contract management, execution, and profitability by collaborating across diverse teams. Achieve Operational Targets: Ensure shop visit targets are met while supporting fleet stability and reliability. Activate Flight Deck: Utilize GE Aerospace's lean operating model, Flight Deck, to enhance processes and problem solving. Champion GE Aerospace Behaviors: Foster a culture of respect for people, customer driven decisions, and continuous improvement mindset. This role is critical to ensuring the success of the Qatar GE90-100 & GP7200 programs, maintaining fleet stability, and driving operational excellence through innovative practices and a commitment to customer satisfaction. Roles and Responsibilities Responsible for the profitability and customer satisfaction for Qatar GE90 and GP contracts Provide overall leadership for the execution for Qatar GE90 and GP contracts Assist in sales campaigns for new contracts and proposals. Assure timely resolution of customer issues, commercial issues and customer satisfaction Cross functional services team leadership managing GE operational targets and Qatar fleet stability. Function as liaison between internal organizations and Qatar on services. Possesses specialized knowledge within the function and plays a key role in shaping strategy for the area of responsibility, including resource management and policy development. Analyzes internal and external business challenges, leveraging insights to recommend best practices that enhance products, processes, and services. Maintains awareness of industry trends to inform strategic decisions. Exercises sound judgment to address complex tasks and challenges across operations, product management, manufacturing, technology, and engineering. Evaluates the quality of information, asks critical questions, and develops innovative solutions beyond established parameters. Required Qualifications This role requires significant experience in the Services & Customer Contract Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience). Resiliency in Conflict resolution Extensive experience in GE Aviation in the areas of engineering, services, customer support, or shop operation management Strong oral and written communication skills in English Desired Characteristics Humble: respectful, receptive & agile Transparent: shares critical information, speaks with candor, contributes constructively Focused: quick learner, strategically prioritizes work, committed Leadership ability: strong communicator, decision-maker, collaborative Problem solver: analytical-minded, challenges existing processes, critical thinker At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate. Additional Information Relocation Assistance Provided: Yes At GE Aerospace, we invent the future of flight, lift people up, and bring them home safely. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. At GE Aerospace, respect for people is core to our culture and commitment to FLIGHT DECK, our proprietary lean operating model. We attract, develop, and retain industry-leading talent from all backgrounds and cultivate communities where people are respected and empowered to reach their fullest potential. For the people of GE Aerospace, their work isn't just a job. It's their passion and purpose. We work and win as one team, accountable to each other and our customers, and we are always finding a better way to climb higher together. We were meant to fly.

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Responsibilities

The Senior Services Manager is responsible for the profitability and customer satisfaction of the Qatar GE90 and GP contracts, leading the execution of these contracts and resolving customer issues. This role also involves managing cross-functional teams to ensure operational targets and fleet stability are met.