Senior Services Manager at Home Group

Norwich, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

33500.0

Posted On

18 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Leadership, Coaching, Safeguarding, Performance Management, Service Quality Management, KPI Management, Customer Satisfaction, Supported Housing Services, Stakeholder Management, Health And Safety

Industry

Non-profit Organizations

Description

Salary circa £33,500 pa (negotiable based on skills and experience). Plus great benefits including Health Cash Plan and 2 paid volunteering days each year. On call shift payment of £14.30 per session Permanent, full time 37.5 hpw Norwich We can't offer a CoS for this role Home, a place where you belong Home is more than a place to work – it’s where you can be yourself, feel trusted, and know the work you do matters. You’ll lead and coach a committed team delivering supported housing services that genuinely change lives. A hands-on role where every day is different, balancing people leadership, service quality, and real impact for customers. You’ll have the freedom to shape how things are done, get involved in meaningful projects, and grow your career along the way. Working closely with our Operations Manager Naomi, you’ll be encouraged to have a voice, lead with confidence, and develop your strengths – all in a supportive, fun, and welcoming environment. What you’ll do Lead and coach a team to deliver safe, person-centred supported housing services. Champion safeguarding and health and safety across the service. Manage performance, supporting colleagues to grow and deliver great outcomes. Oversee service quality, contracts, KPIs, and customer satisfaction. Work closely with customers and partners to improve services and outcomes. Why join us? You’ll work with a wide range of customers, colleagues and stakeholders, gaining experience across leadership, operations, and service improvement. You’ll have access to leadership training and development, support from experienced colleagues, and the chance to shape how services are delivered. This is a role where you can stretch yourself, learn every day, and see the impact of your work. Be part of one of the UK’s Great Places to Work! You have You have experience leading and supporting teams in housing or care settings. You have confidence managing performance and coaching others to succeed. You have a strong understanding of safeguarding and customer-focused practice. You have experience working with people with diverse and complex needs. You have the ability to manage priorities across varied responsibilities. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits We’re open to agreeing a work pattern with you and you’ll manage your own diary This is a service-based role where you work alongside customers and lead your team, with flexibility to work from home. You’ll have the opportunity to network across services and with commissioners to ensure the service standards are delivered You’ll need an enhanced DBS and we pay for that. You need to be able to drive and have access to your own vehicle insured for business purposes What’s in it for you? 34 days leave, rising to 39 (this includes bank holidays and a “me day”). The option to buy 5 more each year 2 paid volunteering days each year Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more Matching pension contribution (up to 7%25 and life insurance of 3x basic salary) Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support Find out more Click APPLY NOW to see our Senior Client Services Manager job description, find out about us and for help to apply. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk.

Responsibilities

Lead and coach a team to deliver safe, person-centred supported housing services while championing safeguarding and health and safety. Oversee service quality, manage contracts and KPIs, and collaborate with partners to improve customer outcomes.