Senior Services Proposals Analyst at Emerson autotmotive

Ciudad de San José, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quote Processing, Proposal Creation, Data Entry, Technical Conformance, Sizing, Customer Service, Order Entry Support, Compliance, Training Development, MS Office, Problem Solving, Organizational Skills, Prioritizing, Communication Skills, Continuous Improvement

Industry

Automation Machinery Manufacturing

Description

Lifecycle Service Proposal Engineer III (PE III) is responsible for supporting advanced (Tier 2+, LTSA and multi-BU spare parts) quotation for Parts and Service proposal. The PE II ensures that both the technical and commercial requirement of the proposal complies with the customer requirements, work scopes and applications. The Proposal Engineer III is responsible for training of new Proposal Engineers as well as for developing and managing training materials. As needed, PE II supports proposal creation of basic (T0 and T1) quotation and provides backup support of order entry. The objective of the PE III position is to help optimize our quote to cash service levels by offering timely and quality support to our internal and external customers. In This Role, Your Responsibilities Will Be: Quote Processing and Management: * Receive and process customer requests for advance quotes that include T2+, LTSA and multi-BU spare parts. * Accurately upload request for quote/proposals in the business systems. * Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the quote/proposal they need and at the time they need it. * Review quotes for technical conformance as in valid model options, configuration ranges, documentation options and device compatibility. * Accurately perform sizing and enter quote/proposals in the business systems. Send quote and other related documentation to the internal/external customers, as required. * Work directly with service technicians and/or service support team to gather information required to resolve quote issues or to collect missing information at the data entry stage. * As required, coordinate with other departments/groups, personnel, and technical subject matter experts to have them review and validate the technical requirements of the customer’s request for quotation. * Perform quote follow up with customer to ensure receipt of proposal, address any questions that they might have and obtain information on purchase order placement. * Approve spare parts quotations for the proposal team. * Maintain updated customer information in business systems and other databases. Collect and save needed documentation to ensure compliance with Emerson record retention and documentation procedures. Process, Systems & Tools: * Maintain proficiency and utilize all of business systems required to enter and process quotes. * Maintain accurate records of all activities related to quotes from receipt of the request for quotation (RFQ) to process completion. Understand and implement all aspects of Emerson document retention procedures. * Understand and consistently apply commercial policies and business practices related to quote entry process. * Ensure compliance with import/export, contract, and government requirements. Screen quotes for compliance with Emerson terms and conditions, agreements, and standards. Job Knowledge & Teamwork: * Understand basics of Emerson products, model numbers, and price list. * Understand and follow established processes in accurate data entry and process hand-off. * Continually enhance knowledge of Emerson products, applications and industries served. * Provide backup support to other Proposal Engineers and Order Management team to maintain appropriate quote and order service levels. * Provide consulting support to Order Management when processing an order. * Perform other duties as required. Training and Development: * Conducts product, process, and tools training to new hires. * Under general direction, helps develop and maintain training documents and work instructions. * Identifies and conducts refresher training as needed. * Improve and update current process, documents and tools following our Continuous Improvement Project (CIP) teams. Who You Are: You anticipate customer needs and provide services that are beyond customer expectations. You focus on highest priorities and set aside less critical tasks. You proactively develop relationships with a wide variety of people. For This Role, You Will Need: * Bachelor’s degree: Chemical, Mechanical, Electrical Engineering or any other engineering related fields. * 2 to 3 Years of Customer service, data entry experience, or other related experience. 0 to 1-year customer service experience within the Flow/Emerson organization. * 2 to 3 Years of experience in Proposal, Quotation , Project Manager. * Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must. * Portugueses Proficiency (Written & Oral) Level, minimum must be B2+. * English Proficiency (Written & Oral) Level, minimum must be B1 (Intermediate). Preferred Qualifications That Set You Apart: * 2 to 3 Years of Customer service, data entry experience, or work experience associated with selling or supporting a technical product where there was a business-to-business relationship. * Experience as a member of a fast paced, customer-centric company where there was a spirit of teamwork between peers and with internal customers. * English Proficiency (Written & Oral) Level, minimum must be B-2 (Upper Intermediate). Must demonstrate strong communication skills and good level of written and spoken English. * Must demonstrate strong communication skills and good level of written and spoken English. Under some supervision, individual must communicate clearly and concisely with both internal and external customers via phone, email, and other available tools, utilize problem solving and decision-making skills and maintain attention to detail in a high stress, working environment. * Solid prioritizing and organizational skills along with being a self-starter. * Must be able to work well in a close team setting. * Aptitude for technical topics is a plus. Our Culture & Commitment to You: At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave. WHY EMERSON Our Commitment to Our People At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. Accessibility Assistance or Accommodation If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com [idisability.administrator@emerson.com]. ABOUT EMERSON Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! No calls or agencies please.

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Responsibilities

The role involves supporting advanced quotations for Parts and Service proposals, ensuring technical and commercial requirements align with customer needs and work scopes. Responsibilities also include training new engineers, managing training materials, and providing backup support for basic quotations and order entry.