FAIRNESS FEELS GOOD

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
Job Description
We’re on the hunt for a SharePoint Administrator who’s not just tech-savvy, but passionate about driving smarter, more connected ways of working.
In this pivotal role, you’ll be the go-to expert for all things SharePoint including managing, configuring, and optimising our environment to ensure it’s secure, high-performing, and always available. But this isn’t just about keeping the lights on. You’ll partner with teams across AFCA to unlock powerful collaboration and document management solutions that make a real impact. You’ll have proven experience in SharePoint Administration with the ability to enhance and cross skill others. Join a forward-thinking IT team where your ideas matter, your skills shine, and your work helps shape a more inclusive, productive workplace.

TYPICALLY IN THIS ROLE YOU WILL:

• Implement, maintain, and administer Microsoft 365 collaborative tooling platforms, with a primary focus on SharePoint.
• Develop, test, and implement policies and procedures to enhance the M365 ecosystem.
• Identify and suggest opportunities to improve existing implementations.
• Drive overall M365 platform maturity and innovation.
• Document processes, procedures, and techniques for L1/L2 Service Desk triage.
• Collaborate, cross-train, and manage relationships with the L1/L2 Service Desk team on issue resolution for all supported M365 platforms.
• Develop and maintain Knowledge Base articles for L1/L2 Service Desk reference.
• Develop and maintain training articles for end users.
• Maintain frequent communication with peers, leadership, and adjacent IT teams to stay aware of emergent issues and changing processes/standards.
• Collaborate with stakeholders to design and implement SharePoint solutions that support AFCA’s mission.
• Participate in cross-functional project teams to deliver technology solutions that enhance organisational effectiveness.
• Implement and maintain security policies and access controls.
• Configure authentication methods and user permissions.
• Ensure compliance with organisational security standards, regulations, and AFCA’s data governance requirements.
• Monitor and audit SharePoint usage and access patterns.
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL NEED:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience in SharePoint administration and development.
• Microsoft Certications - SharePoint Administrator Associate, Administrator Expert or Azure Administrator Associate are desired.
• Experience with Microsoft 365, MS Teams and SharePoint Online required.
• Experience working in a collaborative, team-oriented environment.
• Proficiency in SharePoint Server 2016/2019 and SharePoint Online and M365 Collaboration tools.